Public bug reported: The system recognizes the printer, it prints the file, shows the job has been sent, logs it to the spooler, shows it as completed, but nothing is printed. This happens for both USB and WiFi
I have tried through launchpad to get help https://answers.launchpad.net/ubuntu/+question/385656 and also have a support request into Brother. The printer prints fine over WiFi through Windows 7 Pro. Also tried on Ubuntu MATE Community: -- https://ubuntu-mate.community/t /help-installng-brother-hl-l2340dw/8734 I can access http://localhost:631 just fine. Last, inside a VM running Windows 7 I can print to a different WiFi HP printer. Located in Oregon. Desperately trying to leave MS. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups 2.1.3-4 ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16 Uname: Linux 4.4.0-36-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CurrentDesktop: MATE Date: Thu Sep 8 09:37:24 2016 InstallationDate: Installed on 2016-08-01 (38 days ago) InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) Lpstat: device for HL-L2340D-USB: usb://Brother/HL-L2340D%20series?serial=U63879M5N386362 device for HLL2340D: socket://10.0.0.9:9100 MachineType: LENOVO 20138 Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HL-L2340D-USB.ppd', '/etc/cups/ppd/HLL2340D.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HL-L2340D-USB.ppd: Permission denied grep: /etc/cups/ppd/HLL2340D.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic.efi.signed root=UUID=6d56d615-bf89-4bdb-96cb-f48f4c294730 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/14/2013 dmi.bios.vendor: LENOVO dmi.bios.version: 5ECN96WW(V9.01) dmi.board.asset.tag: No Asset Tag dmi.board.name: INVALID dmi.board.vendor: LENOVO dmi.board.version: 31900003WIN8 STD MLT dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Lenovo G780 dmi.modalias: dmi:bvnLENOVO:bvr5ECN96WW(V9.01):bd03/14/2013:svnLENOVO:pn20138:pvrLenovoG780:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoG780: dmi.product.name: 20138 dmi.product.version: Lenovo G780 dmi.sys.vendor: LENOVO ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1621555 Title: Brother HL-L2340DW not printing either USB or WiFi MATE 16.04.1 LTSE 16.04 LTS Status in cups package in Ubuntu: New Bug description: The system recognizes the printer, it prints the file, shows the job has been sent, logs it to the spooler, shows it as completed, but nothing is printed. This happens for both USB and WiFi I have tried through launchpad to get help https://answers.launchpad.net/ubuntu/+question/385656 and also have a support request into Brother. The printer prints fine over WiFi through Windows 7 Pro. Also tried on Ubuntu MATE Community: -- https://ubuntu- mate.community/t/help-installng-brother-hl-l2340dw/8734 I can access http://localhost:631 just fine. Last, inside a VM running Windows 7 I can print to a different WiFi HP printer. Located in Oregon. Desperately trying to leave MS. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: cups 2.1.3-4 ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16 Uname: Linux 4.4.0-36-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CurrentDesktop: MATE Date: Thu Sep 8 09:37:24 2016 InstallationDate: Installed on 2016-08-01 (38 days ago) InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) Lpstat: device for HL-L2340D-USB: usb://Brother/HL-L2340D%20series?serial=U63879M5N386362 device for HLL2340D: socket://10.0.0.9:9100 MachineType: LENOVO 20138 Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HL-L2340D-USB.ppd', '/etc/cups/ppd/HLL2340D.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HL-L2340D-USB.ppd: Permission denied grep: /etc/cups/ppd/HLL2340D.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic.efi.signed root=UUID=6d56d615-bf89-4bdb-96cb-f48f4c294730 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/14/2013 dmi.bios.vendor: LENOVO dmi.bios.version: 5ECN96WW(V9.01) dmi.board.asset.tag: No Asset Tag dmi.board.name: INVALID dmi.board.vendor: LENOVO dmi.board.version: 31900003WIN8 STD MLT dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Lenovo G780 dmi.modalias: dmi:bvnLENOVO:bvr5ECN96WW(V9.01):bd03/14/2013:svnLENOVO:pn20138:pvrLenovoG780:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoG780: dmi.product.name: 20138 dmi.product.version: Lenovo G780 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1621555/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
