Please follow the instructions on
https://wiki.ubuntu.com/DebuggingPrintingProblems, especially the
section "CUPS error_log".
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1620038
Title:
Printing job is "completed" but nothing gets printed
Status in cups package in Ubuntu:
Incomplete
Bug description:
OS: Xubuntu 16.04.1
Printer Device: Brother DCP1610W
My printer is not working on my desktop. I've installed both drivers
under "printer" in the following link:
http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128
The scanner works perfectly fine. I should mention that I've it
working on my laptop with exactly the same drivers and OS. After
clicking on "Print", the job status is "completed" but nothing gets
printed. I can't print test pages.
Any idea what might be happening and I should I go about fixing this?
Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before
and after plugging my printer:
[CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1:
USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (30s)
Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (60s)
Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect,
device number 5
Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed
Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue
ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI
Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer
ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device
was unplugged or turned off
Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB
device number 6 using xhci_hcd
Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found,
idVendor=04f9, idProduct=035b
Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device
strings: Mfr=0, Product=0, SerialNumber=3
Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber:
E74230B5N526398
Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer
setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3)...
Aug 19 11:51:43 mypc udev-configure-printer[5285]: add
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W
series SERN:- serial:E74230B5N526398
Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks
suppressed
Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400
audit(1471603903.429:118): apparmor="DENIED" operation="open"
profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400
audit(1471603908.485:119): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400
audit(1471603908.485:120): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309
comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400
audit(1471603908.489:121): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp"
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400
audit(1471603908.493:122): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.148449] audit: type=1400
audit(1471603908.497:123): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps"
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.150067] audit: type=1400
audit(1471603908.497:124): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5320 comm="usb"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.156124] usblp1: removed
Aug 19 11:51:48 mypc kernel: [ 206.163011] usblp 3-10.3:1.0: usblp1: USB
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:51:48 mypc hp[5313]: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc python3: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI contains USB serial
number
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI match:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of detected printer:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of print queue:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: Queue
ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI
Aug 19 11:51:48 mypc udev-configure-printer[5285]: Re-enabled printer
ipp://localhost/printers/Brother-DCP-1610W-series
Aug 19 11:51:48 mypc systemd[1]: Started Automatic USB/Bluetooth printer
setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3).
Aug 19 11:51:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (90s)
^C[/CODE]
--------------------------------
Doing `sudo cat /etc/cups/printers.conf` while the printer is turned OFF
gives me the following:
[CODE]# Printer configuration file for CUPS v2.1.3
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter Brother-DCP-1610W-series>
UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d
Info Brother DCP-1610W series
Location mypc
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Stopped
StateMessage Unplugged or turned off
StateTime 1471611395
ConfigTime 1471603824
Reason paused
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</DefaultPrinter>
<Printer DCP1610W>
UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755
Info DCP1610W
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Stopped
StateMessage Unplugged or turned off
StateTime 1471611395
ConfigTime 1471606686
Reason paused
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>[/CODE]
With the printer ON, I get:
[CODE]# Printer configuration file for CUPS v2.1.3
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter Brother-DCP-1610W-series>
UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d
Info Brother DCP-1610W series
Location mypc
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Idle
StateTime 1471702911
ConfigTime 1471603824
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</DefaultPrinter>
<Printer DCP1610W>
UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755
Info DCP1610W
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Idle
StateTime 1471702911
ConfigTime 1471606686
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>[/CODE]
I've also tried to print via wireless, but the same thing happens, job
status is "completed" but nothing gets printed.
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