Nathanaël Naeri, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1442111
When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Changed in: sane-backends (Ubuntu) Importance: Undecided => Low ** Changed in: sane-backends (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1442111 Title: Scanner is correctly identified but scan fails with "sane_start: Invalid argument" as root, and rebooting the computer sometimes makes things work, sometimes not Status in sane-backends package in Ubuntu: Incomplete Bug description: OS/Kernel: Ubuntu 12.04.5 LTS (GNU/Linux 3.2.0-80-generic x86_64) Scanner: Epson Stylus Office BX305FW, USB 2.0, id 0x04b8/0x0863 SANE: libsane_1.0.22-7ubuntu1, libsane-common_1.0.22-7ubuntu1, sane-utils_1.0.22-7ubuntu1 (up-to-date 12.04 LTS) Epson IScan: iscan_2.30.1-1, iscan-data_1.36.0-1 (latest versions, 2015-03-23) The scanner is correctly identified, when logged in as root: # sane-find-scanner found USB scanner (vendor=0x04b8, product=0x0863) at libusb:001:004 # lsusb Bus 001 Device 004: ID 04b8:0863 Seiko Epson Corp. # scanimage -L device `epkowa:usb:001:004' is a Epson Stylus Office BX305F/BX305FW/TX320F/ME OFFICE 620F/WorkForce 320 Series flatbed scanner But scan fails with "scanimage: sane_start: Invalid argument" (scanimage frontend) or "Échec de la numérisation: Impossible de démarrer la numérisation" (simple-scan frontend): # scanimage -d epkowa:usb:001:004 -v -T scanimage: sane_start: Invalid argument The permissions of the device seem nominal: # ls -l /dev/bus/usb/001/004 crw-rw-r--+ 1 root lp 189, 1 avril 9 12:32 /dev/bus/usb/001/004 And the following line is present in /lib/udev/rules.d/40-iscan.rules: ATTRS{idVendor}=="04b8", ATTRS{idProduct}=="0863", ENV{libsane_matched}="yes" When this problems appears, it stays so for the whole session, but rebooting the computer sometimes makes the problem go away, sometimes not. The only thing I can see that a reboot changes is the USB device ID, all the rest stays the same in the previous commands output. For instance right now the USB device ID was 001:004 and scan wasn't working, I rebooted and it's 001:002 and scan is working. I don't know if it is relevant, I don't understand what is causing the problem, and I don't know how to investigate further. SANE support for this scanner with external backend epkowa is normally complete, and everything runs smoothly on the reboots when the problem does not appear. Any help is appreciated. Should I report the bug upstream, or against a different package, perhaps a USB-related or boot-related one? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1442111/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
