Technical Support, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1395271
When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Changed in: sane-backends (Ubuntu) Importance: Undecided => Low ** Changed in: sane-backends (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1395271 Title: USB 1 and USB 2 scanners fail when connected to USB 3 ports Status in sane-backends package in Ubuntu: Incomplete Bug description: Plugging a number of USB 1 and USB 2 scanners into the USB 2 port of various computers works as expected. Moving the scanners to the USB 3 port of the same computers causes the scanners to stop working. The scanners are recognized by sane-find-scanner, but fail to scan. The difference appears to be the USB 2 ports using ehci-pci and the USB 3 ports using xhci_hcd. The problem is becoming more serious as new computers come out with only USB 3 ports and no option to disable xhci_hcd in the bios. Is there a workaround or fix for this problem? To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1395271/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
