Public bug reported:
I got my wife a Canon SX610 HS camera for xmas. Alas, whenever she
puts its SD card into our Ubuntu 16.04 computer to look at the pictures,
she gets the error
Unable to access "209 GB Volume"
Error mounting /dev/sdb2 at /media/zilf/902C022F2C021140: Command-line `mount
-t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1003,gid=1003" "/dev/sdb2"
"/media/zilf/902C022F2C021140"' exited with non-zero exit status 14: Windows is
hibernated, refused to mount.
Failed to mount '/dev/sdb2': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.
Nautilus should do the mount readonly rather than throwing an error.
(Yeah, she won't be able to delete photos, but at least she'd be able to see
them.)
(This is related to bug 1362840, but that one is really Windows; this is
a camera.)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: nautilus 1:3.18.4.is.3.14.3-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Feb 6 21:43:47 2017
GsettingsChanges: b'org.gnome.nautilus.window-state' b'geometry'
b"'890x550+65+422'"
InstallationDate: Installed on 2016-11-06 (92 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
SourcePackage: nautilus
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: nautilus (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1662418
Title:
Can't view photos on SD card from Canon SX610 because "windows is
hibernated"?!
Status in nautilus package in Ubuntu:
New
Bug description:
I got my wife a Canon SX610 HS camera for xmas. Alas, whenever she
puts its SD card into our Ubuntu 16.04 computer to look at the pictures,
she gets the error
Unable to access "209 GB Volume"
Error mounting /dev/sdb2 at /media/zilf/902C022F2C021140: Command-line `mount
-t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1003,gid=1003" "/dev/sdb2"
"/media/zilf/902C022F2C021140"' exited with non-zero exit status 14: Windows is
hibernated, refused to mount.
Failed to mount '/dev/sdb2': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.
Nautilus should do the mount readonly rather than throwing an error.
(Yeah, she won't be able to delete photos, but at least she'd be able to see
them.)
(This is related to bug 1362840, but that one is really Windows; this
is a camera.)
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: nautilus 1:3.18.4.is.3.14.3-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Feb 6 21:43:47 2017
GsettingsChanges: b'org.gnome.nautilus.window-state' b'geometry'
b"'890x550+65+422'"
InstallationDate: Installed on 2016-11-06 (92 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
SourcePackage: nautilus
UpgradeStatus: No upgrade log present (probably fresh install)
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