** Changed in: ubuntu-gnome
Status: New => Confirmed
** Tags added: zesty
--
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https://bugs.launchpad.net/bugs/1652272
Title:
Firefox suddenly loses internet connection
Status in Mozilla Firefox:
New
Status in Ubuntu GNOME:
Confirmed
Status in firefox package in Ubuntu:
Confirmed
Bug description:
Since earlier today I have found that after about 10 minutes or less
of using Firefox that suddenly for no apparent reason pages will
refuse to load any contents, and although Firefox does not take me to
the page which says it can't reach the site, it doesn't manage to load
anything as though its internet connection has suddenly been lost. It
won't even let me check for updates for plugins and gives an error for
that. I have tested with other applications such as ping and the
internet connection is fine, it's just Firefox which loses it.
I have noticed that when I run firefox from Terminal that this is the
output to begin with:
1482487989643 addons.webextension.fire...@ghostery.com WARN
Loading extension 'fire...@ghostery.com': Reading manifest: Error processing
background.persistent: Event pages are not currently supported. This will run
as a persistent background page.
1482487989666 addons.webextension.fire...@ghostery.com WARN
Loading extension 'fire...@ghostery.com': Reading manifest: Error processing
author: An unexpected property was found in the WebExtension manifest.
1482487989666 addons.webextension.fire...@ghostery.com WARN
Loading extension 'fire...@ghostery.com': Reading manifest: Error processing
version_name: An unexpected property was found in the WebExtension manifest.
1482487989666 addons.webextension.fire...@ghostery.com WARN
Loading extension 'fire...@ghostery.com': Reading manifest: Error processing
options_page: An unexpected property was found in the WebExtension manifest.
1482487989708 addons.webextension.fire...@ghostery.com WARN
Please specify whether you want browser_style or not in your browser_action
options.
Promise resolved after context unloaded
Then when the problem starts to occur, I find that the only way to
resolve it, if even for a short period, is to restart the browser, so
I tell Firefox to quit, however although the window does close, the
process carries on and this is the output:
tabs.onRemoved event fired after context unloaded.
tabs.onRemoved event fired after context unloaded.
tabs.onRemoved event fired after context unloaded.
console.error:
Message: Error: SessionFile is closed
Stack:
SessionFileInternal.write@resource://app/modules/sessionstore/SessionFile.jsm:315:29
this.SessionFile.write@resource://app/modules/sessionstore/SessionFile.jsm:76:12
SessionSaverInternal._writeState@resource://app/modules/sessionstore/SessionSaver.jsm:259:12
SessionSaverInternal._saveState@resource://app/modules/sessionstore/SessionSaver.jsm:230:12
SessionSaverInternal._saveStateAsync@resource://app/modules/sessionstore/SessionSaver.jsm:243:5
SessionSaverInternal.runDelayed/this._timeoutID<@resource://app/modules/sessionstore/SessionSaver.jsm:147:40
setTimeout_timer@resource://gre/modules/Timer.jsm:30:5
ExceptionHandler::GenerateDump cloned child 12324
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
I am then told that Firefox crashed and asked if I would like to
submit a report, so far I have told it to submit a report three times
as the crash has occurred that number of times.
For that entire period of time this is the output from Firefox in
syslog:
Dec 23 10:00:42 <computer-name> firefox.desktop[11349]:
1482487242751#011addons.webextension.fire...@ghostery.com#011WARN#011Loading
extension 'fire...@ghostery.com': Reading manifest: Error processing
background.persistent: Event pages are not currently supported. This will run
as a persistent background page.
Dec 23 10:00:42 <computer-name> firefox.desktop[11349]:
1482487242778#011addons.webextension.fire...@ghostery.com#011WARN#011Loading
extension 'fire...@ghostery.com': Reading manifest: Error processing author: An
unexpected property was found in the WebExtension manifest.
Dec 23 10:00:42 <computer-name> firefox.desktop[11349]:
1482487242779#011addons.webextension.fire...@ghostery.com#011WARN#011Loading
extension 'fire...@ghostery.com': Reading manifest: Error processing
version_name: An unexpected property was found in the WebExtension manifest.
Dec 23 10:00:42 <computer-name> firefox.desktop[11349]:
1482487242779#011addons.webextension.fire...@ghostery.com#011WARN#011Loading
extension 'fire...@ghostery.com': Reading manifest: Error processing
options_page: An unexpected property was found in the WebExtension manifest.
Dec 23 10:00:42 <computer-name> firefox.desktop[11349]:
1482487242821#011addons.webextension.fire...@ghostery.com#011WARN#011Please
specify whether you want browser_style or not in your browser_action options.
Dec 23 10:01:00 <computer-name> firefox.desktop[11349]: Promise resolved
after context unloaded
Dec 23 10:10:37 <computer-name> firefox.desktop[11349]: Promise resolved
after context unloaded
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: console.error:
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: Message:
[Exception... "Component returned failure code: 0x80520006
(NS_ERROR_FILE_TARGET_DOES_NOT_EXIST) [nsIFile.directoryEntries]" nsresult:
"0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST)" location: "JS frame ::
resource://gre/modules/commonjs/toolkit/loader.js ->
resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js :: deleteTempFiles ::
line 252" data: no]
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: Stack:
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
deleteTempFiles@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js:252:7
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
exports.onUnload@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js:322:3
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
unload/<@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/system/unload.js:79:9
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
unload@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/system/unload.js:73:3
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
onunload@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/system/unload.js:99:5
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
Observer<.observe@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/system/events.js:81:7
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
unload@resource://gre/modules/commonjs/toolkit/loader.js:954:3
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
unload/<@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/addon/bootstrap.js:153:9
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
unload@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/addon/bootstrap.js:149:12
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
shutdown@resource://gre/modules/commonjs/toolkit/loader.js ->
resource://gre/modules/commonjs/sdk/addon/bootstrap.js:146:12
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
this.XPIProvider.callBootstrapMethod@resource://gre/modules/addons/XPIProvider.jsm:4800:9
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:
this.XPIProvider.startup/<.observe@resource://gre/modules/addons/XPIProvider.jsm:2811:15
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: tabs.onRemoved
event fired after context unloaded.
Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: message repeated
2 times: [ tabs.onRemoved event fired after context unloaded.]
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: console.error:
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: Message: Error:
SessionFile is closed
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: Stack:
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
SessionFileInternal.write@resource://app/modules/sessionstore/SessionFile.jsm:315:29
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
this.SessionFile.write@resource://app/modules/sessionstore/SessionFile.jsm:76:12
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
SessionSaverInternal._writeState@resource://app/modules/sessionstore/SessionSaver.jsm:259:12
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
SessionSaverInternal._saveState@resource://app/modules/sessionstore/SessionSaver.jsm:230:12
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
SessionSaverInternal._saveStateAsync@resource://app/modules/sessionstore/SessionSaver.jsm:243:5
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
SessionSaverInternal.runDelayed/this._timeoutID<@resource://app/modules/sessionstore/SessionSaver.jsm:147:40
Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:
setTimeout_timer@resource://gre/modules/Timer.jsm:30:5
Dec 23 10:12:29 <computer-name> firefox.desktop[11349]:
ExceptionHandler::GenerateDump cloned child 11985
Dec 23 10:12:29 <computer-name> firefox.desktop[11349]:
ExceptionHandler::SendContinueSignalToChild sent continue signal to child
Dec 23 10:12:29 <computer-name> firefox.desktop[11349]:
ExceptionHandler::WaitForContinueSignal waiting for continue signal...
I am running Ubuntu GNOME 16.10 with GNOME 3.22 and Firefox 50.
Although I am sad to say this, if I don't find a solution for this
issue soon I am at least temporarily going to have to switch browsers
because Firefox is seriously becoming unusable with this issue.
Firefox troubleshooting information:
Application Basics
------------------
Name: Firefox
Version: 50.1.0
Build ID: 20161209093710
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101
Firefox/50.0
OS: Linux 4.8.0-32-generic
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-5e9c4d15-befb-4179-bae3-188c02161223
Submitted: 20 minutes ago
Report ID: bp-c43e457e-4eaf-4e6b-bf2c-58a4d2161223
Submitted: 38 minutes ago
Report ID: bp-499fd361-4452-4ced-bcb8-5cb712161223
Submitted: 50 minutes ago
Report ID: bp-c5dd97f9-d864-49c9-b523-f32d92161223
Submitted: 1 hour ago
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.8.2
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushel...@mozilla.org
Name: Download YouTube Videos as MP4
Version: 1.8.8
Enabled: true
ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}
Name: Ghostery
Version: 7.1.1.5
Enabled: true
ID: fire...@ghostery.com
Name: GNotifier
Version: 1.9.8
Enabled: true
ID: jid1-OoNOA6XBjznvLQ@jetpack
Name: HTTPS Everywhere
Version: 5.2.9
Enabled: true
ID: https-everywh...@eff.org
Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10sroll...@mozilla.org
Name: NoScript
Version: 2.9.5.2
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Pocket
Version: 1.0.5
Enabled: true
ID: fire...@getpocket.com
Name: TrafficLight
Version: 0.2.23.1-signed.1-signed
Enabled: true
ID: trafficli...@bitdefender.com
Name: uBlock Origin
Version: 1.10.4
Enabled: true
ID: ublo...@raymondhill.net
Name: Ubuntu Modifications
Version: 3.2
Enabled: true
ID: ubu...@ubuntu.com
Name: uMatrix
Version: 0.9.3.6
Enabled: true
ID: umat...@raymondhill.net
Name: VTzilla
Version: 1.5.1-signed.1-signed
Enabled: true
ID: i...@virustotal.com
Name: Web Compat
Version: 1.0
Enabled: true
ID: webcom...@mozilla.org
Name: Mailvelope
Version: 1.6.0
Enabled: false
ID: jid1-AQqSMBYb0a8ADg@jetpack
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R)
Sandybridge Mobile
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No
Audio Backend: pulse
GPU #1
Active: Yes
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R)
Sandybridge Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Sandybridge Mobile
Driver Version: 3.0 Mesa 12.0.3
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled
Important Modified Preferences
------------------------------
accessibility.blockautorefresh: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 0
browser.cache.disk.enable: false
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.showAlertOnComplete: false
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20161209093710
browser.startup.homepage:
https://mail.google.com/mail/u/0/#inbox|https://askubuntu.com/questions|https://chat.stackexchange.com/?tab=favorite&sor
browser.startup.homepage_override.buildID: 20161209093710
browser.startup.homepage_override.mstone: 50.1.0
browser.tabs.remote.autostart.2: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161025164528
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
extensions.lastAppVersion: 50.1.0
font.internaluseonly.changed: false
media.eme.enabled: true
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1474759853
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161209093710
media.gmp-manager.lastCheck: 1482484692
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1480275530
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.peerconnection.ice.default_address_only: true
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.referer.XOriginPolicy: 1
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.prefetch-next: false
places.database.lastMaintenance: 1482000635
places.history.expiration.transient_current_max_pages: 61201
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.libgnome-shell-browser-plugin: 2
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.sanitizeOnShutdown: true
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1481839361
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.12
Version in use: 4.12
NSS
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSMIME
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSSL
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSUTIL
Expected minimum version: 3.26.2
Version in use: 3.26.2
Experimental Features
---------------------
Sandbox
-------
Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronisation: true
User Namespaces: true
Media Plugin Sandboxing: true
ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: firefox 50.1.0+build2-0ubuntu0.16.10.1
ProcVersionSignature: Ubuntu 4.8.0-32.34-generic 4.8.11
Uname: Linux 4.8.0-32-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: totoro 1667 F.... pulseaudio
BuildID: 20161209093710
Channel: Unavailable
CurrentDesktop: GNOME
Date: Fri Dec 23 10:34:53 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-05-15 (221 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64
(20151021)
IpRoute:
default via 192.168.0.1 dev enp3s0 proto static metric 100
169.254.0.0/16 dev virbr0 scope link metric 1000 linkdown
192.168.0.0/24 dev enp3s0 proto kernel scope link src 192.168.0.3 metric
100
192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
linkdown
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-5e9c4d15-befb-4179-bae3-188c02161223
Plugins: GNOME Shell Integration -
/usr/lib/mozilla/plugins/libgnome-shell-browser-plugin.so (gnome-shell)
PrefErrors: 'utf-8' codec can't decode byte 0xa1 in position 4540: invalid
start byte
Profiles: Profile0 (Default) - LastVersion=50.1.0/20161209093710
RelatedPackageVersions: gnome-shell 3.22.2-1ubuntu1~ubuntu16.10.1
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to yakkety on 2016-10-19 (64 days ago)
dmi.bios.date: 11/15/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: H5ET69WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 62742SG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK IPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvrH5ET69WW(1.12):bd11/15/2012:svnLENOVO:pn62742SG:pvrLenovoB590:rvnLENOVO:rn62742SG:rvrWin8ProDPKIPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 62742SG
dmi.product.version: Lenovo B590
dmi.sys.vendor: LENOVO
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