Public bug reported:
Printing a specific PDF which I can attach here if necessary (don't want
to without a confirmation that it's necessary because it's copyright
protected) fails due to
Did not find alt setting 1 for intf 0, config 1
appearing in `dmesg` (only if the print fails). Other prints are working
fine. It also shows
```
[ 2535.005678] kauditd_printk_skb: 25 callbacks suppressed
[ 2535.005679] audit: type=1400 audit(1498040486.444:1211): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/perl5/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005813] audit: type=1400 audit(1498040486.444:1212): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005832] audit: type=1400 audit(1498040486.444:1213): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005856] audit: type=1400 audit(1498040486.444:1214): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005878] audit: type=1400 audit(1498040486.444:1215): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.432178] audit: type=1400 audit(1498040486.872:1216): apparmor="DENIED"
operation="file_lock" profile="/usr/share/hplip/toolbox.py"
name="/etc/xdg/Trolltech.conf" pid=8707 comm="python" requested_mask="k"
denied_mask="k" fsuid=1000 ouid=0
[ 2535.660185] audit: type=1400 audit(1498040487.100:1217): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/perl5/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660327] audit: type=1400 audit(1498040487.100:1218): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660329] audit: type=1400 audit(1498040487.100:1219): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660336] audit: type=1400 audit(1498040487.100:1220): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
```
`hp-doctor` output is
```> hp-doctor
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.17.6)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 GNU/Linux
Host: richter-Lenovo-IdeaPad-Z500
Proc: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 GNU/Linux
Distribution: 12 17.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.17.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 17.04
version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.6
html=/usr/share/doc/hplip-3.17.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.6
Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1498040069
pending_upgrade_time = 0
latest_available_version = 3.16.11
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5"
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 21.06.2017 12:24:28
version = 3.17.6
<Package-name> <Package-Desc> <Required/Optional> <Min-
Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 6.3.0 OK -
make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.1 OK -
libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
------------------------
| General Dependencies |
------------------------
libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 OK -
python-xml Python XML libraries
REQUIRED - 2.2.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files
REQUIRED - 1.0.25 OK -
pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 1.1.7 OK
-
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library
REQUIRED - 2.24 OK -
python-devel Python devel - Python development files
REQUIRED 2.2 2.7.13 OK -
cups-devel CUPS devel- Common Unix Printing System development files
REQUIRED - 2.2.2 OK -
python-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
cups-ddk CUPS DDK - CUPS driver development kit
OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library
REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files
REQUIRED - 2.2.2 OK -
python2X Python 2.2 or greater - Python programming language
REQUIRED 2.2 2.7.13 OK -
python-notify Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
libjpeg libjpeg - JPEG library
REQUIRED - - OK -
sane SANE - Scanning library
REQUIRED - 1.0.25 OK -
----------------------
| Scan Configuration |
----------------------
scanext Scan-SANE-Extension
REQUIRED - 3.17.6 OK -
hpaio HPLIP-SANE-Backend
REQUIRED - 3.17.6 OK 'hpaio found in
/etc/sane.d/dll.conf'
-------------------------
| External Dependencies |
-------------------------
gs GhostScript - PostScript and PDF language interpreter and
previewer REQUIRED 7.05 9.19 OK -
cups CUPS - Common Unix Printing System
REQUIRED 1.1 2.2.2 OK 'CUPS Scheduler
is running'
network network -wget
OPTIONAL - 1.18 OK -
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
dbus DBus - Message bus system
REQUIRED - 1.10.10 OK -
avahi-utils avahi-utils
OPTIONAL - 0.6.32 OK -
---------------------
| Python Extentions |
---------------------
hpmudext IO-Extension
REQUIRED - 3.17.6 OK -
cupsext CUPS-Extension
REQUIRED - 3.17.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
device
`net:localhost:hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
------------------------------------------------------
-----------------------------------
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5 HP Color LaserJet MFP
M476dn
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Color_LaserJet_MFP_M476dn
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M476dn.ppd
PPD Description: HP Color LaserJet Pro MFP M476 Postscript (recommended)
Printer status: Drucker HP_Color_LaserJet_MFP_M476dn druckt jetzt
HP_Color_LaserJet_MFP_M476dn-396. Aktiviert seit Mi 21 Jun 2017 12:24:54 CEST
Required plug-in status: Installed
Communication status: Good
QL-570
------
Type: Unknown
Device URI: usb://Brother/QL-570?serial=F4Z735525
PPD: /etc/cups/ppd/QL-570.ppd
PPD Description: Brother QL-570 CUPS v1.1
Printer Unplugged or turned offist deaktiviert seit Sa 11 Feb 2017 00:20:37 CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
USB HP_Color_LaserJet_MFP_M476dn Required -
- OK Node:'/dev/bus/usb/003/104' Perm:' root lp rw- rw-
rw- rw- rw- rw-'
Checking Permissions....
Checking for Configured Queues....
warning: Device QL-570 is not HPLIP installed. Device must use the hp: or
hpfax: to function in HPLIP.
warning: QL-570 is not HP Device.
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
Plugin's already installed
Diagnose completed...
```
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: hplip (not installed)
ProcVersionSignature: Ubuntu 4.10.0-22.24-generic 4.10.15
Uname: Linux 4.10.0-22-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Wed Jun 21 12:22:50 2017
InstallationDate: Installed on 2015-12-12 (556 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: hplip
UpgradeStatus: Upgraded to zesty on 2017-05-01 (50 days ago)
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug zesty
** Description changed:
Printing a specific PDF which I can attach here if necessary (don't want
to without a confirmation that it's necessary because it's copyright
protected) fails due to
- Did not find alt setting 1 for intf 0, config 1
-
- appearing in `dmesg`. It also shows
+ Did not find alt setting 1 for intf 0, config 1
+
+ appearing in `dmesg` (only if the print fails). Other prints are working
+ fine. It also shows
```
[ 2535.005678] kauditd_printk_skb: 25 callbacks suppressed
[ 2535.005679] audit: type=1400 audit(1498040486.444:1211): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/perl5/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005813] audit: type=1400 audit(1498040486.444:1212): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005832] audit: type=1400 audit(1498040486.444:1213): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005856] audit: type=1400 audit(1498040486.444:1214): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005878] audit: type=1400 audit(1498040486.444:1215): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.432178] audit: type=1400 audit(1498040486.872:1216): apparmor="DENIED"
operation="file_lock" profile="/usr/share/hplip/toolbox.py"
name="/etc/xdg/Trolltech.conf" pid=8707 comm="python" requested_mask="k"
denied_mask="k" fsuid=1000 ouid=0
[ 2535.660185] audit: type=1400 audit(1498040487.100:1217): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/perl5/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660327] audit: type=1400 audit(1498040487.100:1218): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660329] audit: type=1400 audit(1498040487.100:1219): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660336] audit: type=1400 audit(1498040487.100:1220): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
```
`hp-doctor` output is
```> hp-doctor
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
-
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
-
Checking for Deprecated items....
No Deprecated items are found
-
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.17.6)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
-
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
- Kernel: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017
GNU/Linux
- Host: richter-Lenovo-IdeaPad-Z500
- Proc: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 GNU/Linux
- Distribution: 12 17.04
- Bitness: 64 bit
-
+ Kernel: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017
GNU/Linux
+ Host: richter-Lenovo-IdeaPad-Z500
+ Proc: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 GNU/Linux
+ Distribution: 12 17.04
+ Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.17.6
HPLIP-Home: /usr/share/hplip
- HPLIP-Installation: Auto installation is supported for ubuntu distro 17.04
version
+ HPLIP-Installation: Auto installation is supported for ubuntu distro 17.04
version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.6
html=/usr/share/doc/hplip-3.17.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
-
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.6
-
Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1498040069
pending_upgrade_time = 0
latest_available_version = 3.16.11
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5"
- printer_name =
+ printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
- device_list =
+ device_list =
[fax]
- voice_phone =
- email_address =
+ voice_phone =
+ email_address =
[installation]
date_time = 21.06.2017 12:24:28
version = 3.17.6
-
- <Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
+ <Package-name> <Package-Desc> <Required/Optional> <Min-
+ Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
- gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 6.3.0 OK -
- make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.1 OK -
- libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
+ gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 6.3.0 OK -
+ make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.1 OK -
+ libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
------------------------
| General Dependencies |
------------------------
- libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 OK -
- python-xml Python XML libraries
REQUIRED - 2.2.0 OK -
- libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.7.3 OK -
- sane-devel SANE - Scanning library development files
REQUIRED - 1.0.25 OK -
- pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 1.1.7 OK
-
- pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
REQUIRED 4.0 4.11.4 OK -
- libpthread libpthread - POSIX threads library
REQUIRED - 2.24 OK -
- python-devel Python devel - Python development files
REQUIRED 2.2 2.7.13 OK -
- cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - 2.2.2 OK -
- python-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
- cups-ddk CUPS DDK - CUPS driver development kit
OPTIONAL - - OK -
- reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
- pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 4.11.4 OK -
- libusb libusb - USB library
REQUIRED - 1.0 OK -
- cups-image CUPS image - CUPS image development files
REQUIRED - 2.2.2 OK -
- python2X Python 2.2 or greater - Python programming language
REQUIRED 2.2 2.7.13 OK -
- python-notify Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
- libjpeg libjpeg - JPEG library
REQUIRED - - OK -
- sane SANE - Scanning library
REQUIRED - 1.0.25 OK -
+ libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 OK -
+ python-xml Python XML libraries
REQUIRED - 2.2.0 OK -
+ libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.7.3 OK -
+ sane-devel SANE - Scanning library development files
REQUIRED - 1.0.25 OK -
+ pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 1.1.7 OK
-
+ pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
REQUIRED 4.0 4.11.4 OK -
+ libpthread libpthread - POSIX threads library
REQUIRED - 2.24 OK -
+ python-devel Python devel - Python development files
REQUIRED 2.2 2.7.13 OK -
+ cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - 2.2.2 OK -
+ python-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
+ cups-ddk CUPS DDK - CUPS driver development kit
OPTIONAL - - OK -
+ reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
+ pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 4.11.4 OK -
+ libusb libusb - USB library
REQUIRED - 1.0 OK -
+ cups-image CUPS image - CUPS image development files
REQUIRED - 2.2.2 OK -
+ python2X Python 2.2 or greater - Python programming language
REQUIRED 2.2 2.7.13 OK -
+ python-notify Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
+ libjpeg libjpeg - JPEG library
REQUIRED - - OK -
+ sane SANE - Scanning library
REQUIRED - 1.0.25 OK -
----------------------
| Scan Configuration |
----------------------
- scanext Scan-SANE-Extension
REQUIRED - 3.17.6 OK -
- hpaio HPLIP-SANE-Backend
REQUIRED - 3.17.6 OK 'hpaio found in
/etc/sane.d/dll.conf'
+ scanext Scan-SANE-Extension
REQUIRED - 3.17.6 OK -
+ hpaio HPLIP-SANE-Backend
REQUIRED - 3.17.6 OK 'hpaio found in
/etc/sane.d/dll.conf'
-------------------------
| External Dependencies |
-------------------------
- gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.19 OK -
- cups CUPS - Common Unix Printing System
REQUIRED 1.1 2.2.2 OK 'CUPS Scheduler
is running'
- network network -wget
OPTIONAL - 1.18 OK -
- scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
- policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
- xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
- dbus DBus - Message bus system
REQUIRED - 1.10.10 OK -
- avahi-utils avahi-utils
OPTIONAL - 0.6.32 OK -
+ gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.19 OK -
+ cups CUPS - Common Unix Printing System
REQUIRED 1.1 2.2.2 OK 'CUPS Scheduler
is running'
+ network network -wget
OPTIONAL - 1.18 OK -
+ scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
+ policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
+ xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
+ dbus DBus - Message bus system
REQUIRED - 1.10.10 OK -
+ avahi-utils avahi-utils
OPTIONAL - 0.6.32 OK -
---------------------
| Python Extentions |
---------------------
- hpmudext IO-Extension
REQUIRED - 3.17.6 OK -
- cupsext CUPS-Extension
REQUIRED - 3.17.6 OK -
+ hpmudext IO-Extension
REQUIRED - 3.17.6 OK -
+ cupsext CUPS-Extension
REQUIRED - 3.17.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
device
`net:localhost:hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
-
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
- Device URI Model
- ------------------------------------------------------
-----------------------------------
- hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5 HP Color LaserJet
MFP M476dn
+ Device URI Model
+ ------------------------------------------------------
-----------------------------------
+ hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5 HP Color LaserJet
MFP M476dn
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
-
HP_Color_LaserJet_MFP_M476dn
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M476dn.ppd
PPD Description: HP Color LaserJet Pro MFP M476 Postscript (recommended)
Printer status: Drucker HP_Color_LaserJet_MFP_M476dn druckt jetzt
HP_Color_LaserJet_MFP_M476dn-396. Aktiviert seit Mi 21 Jun 2017 12:24:54 CEST
Required plug-in status: Installed
Communication status: Good
QL-570
------
Type: Unknown
Device URI: usb://Brother/QL-570?serial=F4Z735525
PPD: /etc/cups/ppd/QL-570.ppd
PPD Description: Brother QL-570 CUPS v1.1
Printer Unplugged or turned offist deaktiviert seit Sa 11 Feb 2017 00:20:37
CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
-
--------------
| PERMISSION |
--------------
- USB HP_Color_LaserJet_MFP_M476dn Required - -
OK Node:'/dev/bus/usb/003/104' Perm:' root lp rw- rw- rw- rw- rw-
rw-'
-
+ USB HP_Color_LaserJet_MFP_M476dn Required -
+ - OK Node:'/dev/bus/usb/003/104' Perm:' root lp rw- rw-
+ rw- rw- rw- rw-'
Checking Permissions....
-
Checking for Configured Queues....
warning: Device QL-570 is not HPLIP installed. Device must use the hp: or
hpfax: to function in HPLIP.
warning: QL-570 is not HP Device.
Queue(s) configured correctly using HPLIP.
-
Checking for HP Properitery Plugin's....
Plugin's already installed
-
+
Diagnose completed...
```
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: hplip (not installed)
ProcVersionSignature: Ubuntu 4.10.0-22.24-generic 4.10.15
Uname: Linux 4.10.0-22-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Wed Jun 21 12:22:50 2017
InstallationDate: Installed on 2015-12-12 (556 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: hplip
UpgradeStatus: Upgraded to zesty on 2017-05-01 (50 days ago)
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1699475
Title:
printing specific PDF document fails due to "Did not find alt setting
1 for intf 0, config 1"
Status in hplip package in Ubuntu:
New
Bug description:
Printing a specific PDF which I can attach here if necessary (don't
want to without a confirmation that it's necessary because it's
copyright protected) fails due to
Did not find alt setting 1 for intf 0, config 1
appearing in `dmesg` (only if the print fails). Other prints are
working fine. It also shows
```
[ 2535.005678] kauditd_printk_skb: 25 callbacks suppressed
[ 2535.005679] audit: type=1400 audit(1498040486.444:1211): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/perl5/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005813] audit: type=1400 audit(1498040486.444:1212): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005832] audit: type=1400 audit(1498040486.444:1213): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005856] audit: type=1400 audit(1498040486.444:1214): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=7418 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.005878] audit: type=1400 audit(1498040486.444:1215): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/systray.py"
name="/mnt/data/home/bin/" pid=7418 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.432178] audit: type=1400 audit(1498040486.872:1216): apparmor="DENIED"
operation="file_lock" profile="/usr/share/hplip/toolbox.py"
name="/etc/xdg/Trolltech.conf" pid=8707 comm="python" requested_mask="k"
denied_mask="k" fsuid=1000 ouid=0
[ 2535.660185] audit: type=1400 audit(1498040487.100:1217): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/perl5/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660327] audit: type=1400 audit(1498040487.100:1218): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/bin/" pid=8707 comm="python" requested_mask="r"
denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660329] audit: type=1400 audit(1498040487.100:1219): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/gradle-2.14/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
[ 2535.660336] audit: type=1400 audit(1498040487.100:1220): apparmor="DENIED"
operation="open" profile="/usr/share/hplip/toolbox.py"
name="/mnt/data/home/apache-maven-3.3.9/bin/" pid=8707 comm="python"
requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000
```
`hp-doctor` output is
```> hp-doctor
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.17.6)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
HP Linux Imaging and Printing System (ver. 3.17.6)
HPLIP upgrade latest version ver. 1.0
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017
GNU/Linux
Host: richter-Lenovo-IdeaPad-Z500
Proc: 4.10.0-22-generic #24-Ubuntu SMP Mon May 22 17:43:20 UTC 2017 GNU/Linux
Distribution: 12 17.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.17.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 17.04
version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.17.6
html=/usr/share/doc/hplip-3.17.6
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.6
Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1498040069
pending_upgrade_time = 0
latest_available_version = 3.16.11
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = "hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5"
printer_name =
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 21.06.2017 12:24:28
version = 3.17.6
<Package-name> <Package-Desc> <Required/Optional> <Min-
Version> <Installed-Version> <Status> <Comment>
--------------
| COMPILEDEP |
--------------
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 6.3.0 OK -
make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.1 OK -
libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
------------------------
| General Dependencies |
------------------------
libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.0.2 OK -
python-xml Python XML libraries
REQUIRED - 2.2.0 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files
REQUIRED - 1.0.25 OK -
pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 1.1.7 OK
-
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library
REQUIRED - 2.24 OK -
python-devel Python devel - Python development files
REQUIRED 2.2 2.7.13 OK -
cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - 2.2.2 OK -
python-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.4 OK -
cups-ddk CUPS DDK - CUPS driver development kit
OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.3.0 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library
REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files
REQUIRED - 2.2.2 OK -
python2X Python 2.2 or greater - Python programming language
REQUIRED 2.2 2.7.13 OK -
python-notify Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
libjpeg libjpeg - JPEG library
REQUIRED - - OK -
sane SANE - Scanning library
REQUIRED - 1.0.25 OK -
----------------------
| Scan Configuration |
----------------------
scanext Scan-SANE-Extension
REQUIRED - 3.17.6 OK -
hpaio HPLIP-SANE-Backend
REQUIRED - 3.17.6 OK 'hpaio found in
/etc/sane.d/dll.conf'
-------------------------
| External Dependencies |
-------------------------
gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.19 OK -
cups CUPS - Common Unix Printing System
REQUIRED 1.1 2.2.2 OK 'CUPS Scheduler
is running'
network network -wget
OPTIONAL - 1.18 OK -
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.25 OK -
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
dbus DBus - Message bus system
REQUIRED - 1.10.10 OK -
avahi-utils avahi-utils
OPTIONAL - 0.6.32 OK -
---------------------
| Python Extentions |
---------------------
hpmudext IO-Extension
REQUIRED - 3.17.6 OK -
cupsext CUPS-Extension
REQUIRED - 3.17.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
device
`net:localhost:hpaio:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5' is a
Hewlett-Packard HP_Color_LaserJet_MFP_M476dn all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
------------------------------------------------------
-----------------------------------
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5 HP Color LaserJet
MFP M476dn
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Color_LaserJet_MFP_M476dn
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M476dn.ppd
PPD Description: HP Color LaserJet Pro MFP M476 Postscript (recommended)
Printer status: Drucker HP_Color_LaserJet_MFP_M476dn druckt jetzt
HP_Color_LaserJet_MFP_M476dn-396. Aktiviert seit Mi 21 Jun 2017 12:24:54 CEST
Required plug-in status: Installed
Communication status: Good
QL-570
------
Type: Unknown
Device URI: usb://Brother/QL-570?serial=F4Z735525
PPD: /etc/cups/ppd/QL-570.ppd
PPD Description: Brother QL-570 CUPS v1.1
Printer Unplugged or turned offist deaktiviert seit Sa 11 Feb 2017 00:20:37
CET
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax:
CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
USB HP_Color_LaserJet_MFP_M476dn Required -
- OK Node:'/dev/bus/usb/003/104' Perm:' root lp rw- rw-
rw- rw- rw- rw-'
Checking Permissions....
Checking for Configured Queues....
warning: Device QL-570 is not HPLIP installed. Device must use the hp: or
hpfax: to function in HPLIP.
warning: QL-570 is not HP Device.
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
Plugin's already installed
Diagnose completed...
```
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: hplip (not installed)
ProcVersionSignature: Ubuntu 4.10.0-22.24-generic 4.10.15
Uname: Linux 4.10.0-22-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.1
Architecture: amd64
CurrentDesktop: Unity:Unity7
Date: Wed Jun 21 12:22:50 2017
InstallationDate: Installed on 2015-12-12 (556 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: hplip
UpgradeStatus: Upgraded to zesty on 2017-05-01 (50 days ago)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1699475/+subscriptions
--
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