Public bug reported: A few weeks ago, my speakers stopped playing sound, when I tried to view online videos from youtube and/or facebook, as well as saved videos on my computer via vlc. I do get sound from headphones though.
I have tried to follow the troubleshooting guide on ubuntu's help page, but I have had little success. In addition to this I opened a previous question to launchpad (#650544), and got a few things to try from someone there. None of which have fixed the issue. The above attempts can be found at theses links: https://help.ubuntu.com/community/SoundTroubleshootingProcedure https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/650544 Other Information: Source Package == alsa-utils: /usr/bin/alsamixer Ubuntu Release == Description: Ubuntu 16.04.2 LTS Release: 16.04 Package Version == alsa-utils: Installed: 1.1.0-0ubuntu5 Candidate: 1.1.0-0ubuntu5 Version table: *** 1.1.0-0ubuntu5 500 500 http://us.archive.ubuntu.com/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-87.110-generic 4.4.73 Uname: Linux 4.4.0-87-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: tricia 1998 F...m pulseaudio /dev/snd/controlC0: tricia 1998 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jul 27 09:45:03 2017 InstallationDate: Installed on 2016-06-16 (405 days ago) InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed Symptom_Card: Built-in Audio - HDA Intel Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: tricia 1998 F...m pulseaudio /dev/snd/controlC0: tricia 1998 F.... pulseaudio Symptom_Type: No sound at all Title: [HDA-Intel - HDA Intel, playback] No sound at all UpgradeStatus: Upgraded to xenial on 2016-07-23 (368 days ago) dmi.bios.date: 09/14/2009 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 68PDD Ver. F.11 dmi.board.name: 30DD dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 96.20 dmi.chassis.asset.tag: CNU9249LRQ dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvr68PDDVer.F.11:bd09/14/2009:svnHewlett-Packard:pnHPCompaq6530b(AV773US#ABA):pvrF.11:rvnHewlett-Packard:rn30DD:rvrKBCVersion96.20:cvnHewlett-Packard:ct10:cvr: dmi.product.name: HP Compaq 6530b (AV773US#ABA) dmi.product.version: F.11 dmi.sys.vendor: Hewlett-Packard mtime.conffile..etc.modprobe.d.alsa-base.conf: 2017-07-22T12:12:17.942901 ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1706983 Title: [HDA-Intel - HDA Intel, playback] No sound at all Status in alsa-driver package in Ubuntu: New Bug description: A few weeks ago, my speakers stopped playing sound, when I tried to view online videos from youtube and/or facebook, as well as saved videos on my computer via vlc. I do get sound from headphones though. I have tried to follow the troubleshooting guide on ubuntu's help page, but I have had little success. In addition to this I opened a previous question to launchpad (#650544), and got a few things to try from someone there. None of which have fixed the issue. The above attempts can be found at theses links: https://help.ubuntu.com/community/SoundTroubleshootingProcedure https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/650544 Other Information: Source Package == alsa-utils: /usr/bin/alsamixer Ubuntu Release == Description: Ubuntu 16.04.2 LTS Release: 16.04 Package Version == alsa-utils: Installed: 1.1.0-0ubuntu5 Candidate: 1.1.0-0ubuntu5 Version table: *** 1.1.0-0ubuntu5 500 500 http://us.archive.ubuntu.com/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-87.110-generic 4.4.73 Uname: Linux 4.4.0-87-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: tricia 1998 F...m pulseaudio /dev/snd/controlC0: tricia 1998 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jul 27 09:45:03 2017 InstallationDate: Installed on 2016-06-16 (405 days ago) InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed Symptom_Card: Built-in Audio - HDA Intel Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: tricia 1998 F...m pulseaudio /dev/snd/controlC0: tricia 1998 F.... pulseaudio Symptom_Type: No sound at all Title: [HDA-Intel - HDA Intel, playback] No sound at all UpgradeStatus: Upgraded to xenial on 2016-07-23 (368 days ago) dmi.bios.date: 09/14/2009 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 68PDD Ver. F.11 dmi.board.name: 30DD dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 96.20 dmi.chassis.asset.tag: CNU9249LRQ dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvr68PDDVer.F.11:bd09/14/2009:svnHewlett-Packard:pnHPCompaq6530b(AV773US#ABA):pvrF.11:rvnHewlett-Packard:rn30DD:rvrKBCVersion96.20:cvnHewlett-Packard:ct10:cvr: dmi.product.name: HP Compaq 6530b (AV773US#ABA) dmi.product.version: F.11 dmi.sys.vendor: Hewlett-Packard mtime.conffile..etc.modprobe.d.alsa-base.conf: 2017-07-22T12:12:17.942901 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1706983/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
