Please paste the output of
dconf dump /org/gnome/software/

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  Installing gnome-characters prompt for enabling universe when it is

Status in gnome-software package in Ubuntu:

Bug description:
  Using gnome-software 3.25.4 from artful-proposed, when trying to
  install gnome-characters gnome-software prompts me to enable the
  universe repository but that one is already enabled and I can install
  that deb fine using apt for example

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