Hi I was getting the same error, but was my mistake, I was using a bad username.
When I used my correct username and password it works without issues (it even ask for my 2FA). Can you confirm if you are using the right credentials? This should be maybe a god idea to inform the bad credentials instead of a cryptic report. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1713912 Title: Cannot authenticate to the snap store - Fails with dbus error: Message recipient disconnected from message bus without replying Status in gnome-software package in Ubuntu: Confirmed Bug description: Test Case: 1. On a fresh installation start gnome-software 2. Install a snap 3. Enter your credentials when asked and proceed with the authentication Expected result Authentication is successful and the user can install the desired snap package. Actual result dbus error: Message recipient disconnected from message bus without replying From the journal: août 30 08:01:57 ubuntu gnome-software[1385]: can't reliably fixup error from domain g-dbus-error-quark août 30 08:01:57 ubuntu gnome-software[1385]: failed to authenticate: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: gnome-software 3.25.91-1ubuntu1 ProcVersionSignature: Ubuntu 4.12.0-11.12-generic 4.12.5 Uname: Linux 4.12.0-11-generic x86_64 ApportVersion: 2.20.6-0ubuntu7 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Wed Aug 30 07:54:25 2017 InstallationDate: Installed on 2017-08-30 (0 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170829) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-limba N/A gnome-software-plugin-snap 3.25.91-1ubuntu1 SourcePackage: gnome-software UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1713912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
