Thanks for the reply! I'm not quite sure how to find the bug ID for the report sent in comment #3. After running the "ubuntu-bug _usr_bin_gnome-shell.1000.crash" command I saw a dialog asking to either "Examine Locally" or "Continue", the latter of which I clicked (with the "Send error report" checkbox marked). Nothing appeared on my screen after clicking "Continue" to give me a report ID. Did I do something wrong when reporting the bug?
I ran "gnome-shell --replace" from the standard Gnome Terminal (Ctrl+Alt+T) immediately before running the Software Updater, and the "Segmentation Fault" error showed up in the Terminal window beside the Software Updater window at the time of the crash. As the errors only appeared in 16.04, 16.10 and 17.04 (which don't have Wayland) I was using Xorg in these cases. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1716068 Title: Gnome Shell crashes randomly Status in gnome-shell package in Ubuntu: Incomplete Bug description: When using Ubuntu Gnome 16.04, it is common for gnome-shell to crash unexpectedly, especially when performing intensive tasks. I've found that I was able to replicate the error by following these steps: Download and install a copy of Ubuntu Gnome 16.04.2 in VirtualBox. Open a screen displaying App icons in a menu, such as the app grid in the Gnome Shell overlay or the Arc Menu Gnome Shell extension (https://extensions.gnome.org/extension/1228/arc-menu/). Install all the latest software updates from the Software Updater or Synaptic. Upgrading all the packages between 16.04.2 to 16.04.3 seems to over-load Gnome Shell and cause the crash in the middle of the installation process. This crash always seems to occur after opening a screen with app icons and I'm not sure why. I've attached my .crash file updated with a symbolic stack trace.I hope this info and my attachment proves helpful in fixing the issue. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: gnome-shell 3.18.5-0ubuntu0.3 ProcVersionSignature: Ubuntu 4.10.0-33.37~16.04.1-generic 4.10.17 Uname: Linux 4.10.0-33-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Sep 8 19:24:22 2017 DisplayManager: gdm3 GsettingsChanges: b'org.gnome.shell' b'enabled-extensions' b"['[email protected]']" b'org.gnome.shell' b'favorite-apps' b"['ubiquity.desktop', 'firefox.desktop', 'evolution.desktop', 'empathy.desktop', 'rhythmbox.desktop', 'org.gnome.Photos.desktop', 'libreoffice-writer.desktop', 'org.gnome.Nautilus.desktop', 'yelp.desktop']" b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'" InstallationDate: Installed on 2017-09-08 (0 days ago) InstallationMedia: Ubuntu-GNOME 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1716068/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
