Public bug reported: trying to get a brand new Canon Canoscan 9000F Mark II working on my father-in-law's Ubuntu 16.04.2 system. 'scanimage -L' works 'scanimage -T' returns an I/O error
I spent quite a while trying to debug an I/O error, trying different versions of libsane etc. even after I set various SANE_DEBUG env vars I still missed the text in the response XML message, ScannerCarriageLockError. I'm ~16,000km away from this scanner so I didn't notice my father-in-law hadn't unlocked it after setting it up. Without setting SANE_DEBUG env vars there's no way anyone is going to guess this from the output from scanimage. Hoping to save the next poor soul some grief :) # sane-find-scanner | grep ^found found USB scanner (vendor=0x04a9 [Canon], product=0x190d [CanoScan]) at libusb:001:009 # scanimage -L device `pixma:04A9190D' is a CANON Canoscan 9000F Mark II multi-function peripheral $ sane-find-scanner | grep ^found found USB scanner (vendor=0x04a9 [Canon], product=0x190d [CanoScan]) at libusb:001:009 $ scanimage -L device `pixma:04A9190D' is a CANON Canoscan 9000F Mark II multi-function peripheral looks good so far. # scanimage -T FAIL Error: Error during device I/O # export SANE_DEBUG_PIXMA=10 # scanimage -T [sanei_debug] Setting debug level of pixma to 10. [pixma] pixma is compiled with pthread support. [pixma] pixma version 0.17.37 [pixma] pixma_collect_devices() found Canoscan 9000F Mark II at libusb:001:009 [pixma] WARNING:No serial number [pixma] pixma_find_scanners() found 1 devices [pixma] pixma_collect_devices() found Canoscan 9000F Mark II at libusb:001:009 [pixma] WARNING:No serial number [pixma] pixma_open(): Canoscan 9000F Mark II [pixma] Reader task started [pixma] [pixma] pixma_scan(): start [pixma] line_size=1914 image_size=1678578 channels=3 depth=8 [pixma] dpi=75x75 offset=(0,0) dimension=638x877 [pixma] gamma_table=0x23580a8 source=0 [pixma] threshold=127 threshold_curve=0 [pixma] adf-wait=0 [pixma] ADF page count: 0 [pixma] OUT T=10.608 len=288 [pixma] 00000000:3c 3f 78 6d 6c 20 76 65 72 73 69 6f 6e 3d 22 31 [pixma] 00000010:2e 30 22 20 65 6e 63 6f 64 69 6e 67 3d 22 75 74 [pixma] ...... [pixma] ... [pixma] [pixma] Reader task id=140421529040640 (threaded) scanimage: scanning image of size 638x877 pixels at 24 bits/pixel scanimage: acquiring RGB frame, 8 bits/sample scanimage: reading one scanline, 1914 bytes... [pixma] IN T=10.611 len=391 [pixma] 00000000:3c 3f 78 6d 6c 20 76 65 72 73 69 6f 6e 3d 22 31 [pixma] 00000010:2e 30 22 20 65 6e 63 6f 64 69 6e 67 3d 22 75 74 [pixma] ...... [pixma] ... [pixma] XML message sent to scanner: <?xml version="1.0" encoding="utf-8" ?><cmd xmlns:ivec="http://www.canon.com/ns/cmd/2008/07/common/";><ivec:contents><ivec:operation>StartJob</ivec:operation><ivec:param_set servicetype="scan"><ivec:jobID>00000001</ivec:jobID><ivec:bidi>1</ivec:bidi></ivec:param_set></ivec:contents></cmd> [pixma] XML response back from scanner: <?xml version="1.0" encoding="utf-8" ?> <cmd xmlns:ivec="http://www.canon.com/ns/cmd/2008/07/common/";> <ivec:contents> <ivec:operation>StartJobResponse</ivec:operation> <ivec:param_set servicetype="scan"> <ivec:response>NG</ivec:response> <ivec:response_detail>ScannerCarriageLockError</ivec:response_detail> <ivec:jobID/> </ivec:param_set> </ivec:contents> </cmd> [pixma] pixma_scan() failed EPROTO [pixma] Reader task terminated: EPROTO [pixma] read_image():reader task closed the pipe:0 bytes received, 1678578 bytes expected FAIL Error: Error during device I/O [pixma] pixma_close(): Canoscan 9000F Mark II # lsb_release -rd Description: Ubuntu 16.04.2 LTS Release: 16.04 # apt-cache policy libsane libsane: Installed: 1.0.27-xenial1 Candidate: 1.0.27-xenial1 Version table: *** 1.0.27-xenial1 500 500 http://ppa.launchpad.net/rolfbensch/sane-release/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status 1.0.25+git20150528-1ubuntu2.16.04.1 500 500 http://au.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 1.0.25+git20150528-1ubuntu2 500 500 http://au.archive.ubuntu.com/ubuntu xenial/main amd64 Packages ** Affects: sane-backends (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to sane-backends in Ubuntu. https://bugs.launchpad.net/bugs/1726163 Title: pixma displays generic I/O error when scanner carriage is locked Status in sane-backends package in Ubuntu: New Bug description: trying to get a brand new Canon Canoscan 9000F Mark II working on my father-in-law's Ubuntu 16.04.2 system. 'scanimage -L' works 'scanimage -T' returns an I/O error I spent quite a while trying to debug an I/O error, trying different versions of libsane etc. even after I set various SANE_DEBUG env vars I still missed the text in the response XML message, ScannerCarriageLockError. I'm ~16,000km away from this scanner so I didn't notice my father-in-law hadn't unlocked it after setting it up. Without setting SANE_DEBUG env vars there's no way anyone is going to guess this from the output from scanimage. Hoping to save the next poor soul some grief :) # sane-find-scanner | grep ^found found USB scanner (vendor=0x04a9 [Canon], product=0x190d [CanoScan]) at libusb:001:009 # scanimage -L device `pixma:04A9190D' is a CANON Canoscan 9000F Mark II multi-function peripheral $ sane-find-scanner | grep ^found found USB scanner (vendor=0x04a9 [Canon], product=0x190d [CanoScan]) at libusb:001:009 $ scanimage -L device `pixma:04A9190D' is a CANON Canoscan 9000F Mark II multi-function peripheral looks good so far. # scanimage -T FAIL Error: Error during device I/O # export SANE_DEBUG_PIXMA=10 # scanimage -T [sanei_debug] Setting debug level of pixma to 10. [pixma] pixma is compiled with pthread support. [pixma] pixma version 0.17.37 [pixma] pixma_collect_devices() found Canoscan 9000F Mark II at libusb:001:009 [pixma] WARNING:No serial number [pixma] pixma_find_scanners() found 1 devices [pixma] pixma_collect_devices() found Canoscan 9000F Mark II at libusb:001:009 [pixma] WARNING:No serial number [pixma] pixma_open(): Canoscan 9000F Mark II [pixma] Reader task started [pixma] [pixma] pixma_scan(): start [pixma] line_size=1914 image_size=1678578 channels=3 depth=8 [pixma] dpi=75x75 offset=(0,0) dimension=638x877 [pixma] gamma_table=0x23580a8 source=0 [pixma] threshold=127 threshold_curve=0 [pixma] adf-wait=0 [pixma] ADF page count: 0 [pixma] OUT T=10.608 len=288 [pixma] 00000000:3c 3f 78 6d 6c 20 76 65 72 73 69 6f 6e 3d 22 31 [pixma] 00000010:2e 30 22 20 65 6e 63 6f 64 69 6e 67 3d 22 75 74 [pixma] ...... [pixma] ... [pixma] [pixma] Reader task id=140421529040640 (threaded) scanimage: scanning image of size 638x877 pixels at 24 bits/pixel scanimage: acquiring RGB frame, 8 bits/sample scanimage: reading one scanline, 1914 bytes... [pixma] IN T=10.611 len=391 [pixma] 00000000:3c 3f 78 6d 6c 20 76 65 72 73 69 6f 6e 3d 22 31 [pixma] 00000010:2e 30 22 20 65 6e 63 6f 64 69 6e 67 3d 22 75 74 [pixma] ...... [pixma] ... [pixma] XML message sent to scanner: <?xml version="1.0" encoding="utf-8" ?><cmd xmlns:ivec="http://www.canon.com/ns/cmd/2008/07/common/";><ivec:contents><ivec:operation>StartJob</ivec:operation><ivec:param_set servicetype="scan"><ivec:jobID>00000001</ivec:jobID><ivec:bidi>1</ivec:bidi></ivec:param_set></ivec:contents></cmd> [pixma] XML response back from scanner: <?xml version="1.0" encoding="utf-8" ?> <cmd xmlns:ivec="http://www.canon.com/ns/cmd/2008/07/common/";> <ivec:contents> <ivec:operation>StartJobResponse</ivec:operation> <ivec:param_set servicetype="scan"> <ivec:response>NG</ivec:response> <ivec:response_detail>ScannerCarriageLockError</ivec:response_detail> <ivec:jobID/> </ivec:param_set> </ivec:contents> </cmd> [pixma] pixma_scan() failed EPROTO [pixma] Reader task terminated: EPROTO [pixma] read_image():reader task closed the pipe:0 bytes received, 1678578 bytes expected FAIL Error: Error during device I/O [pixma] pixma_close(): Canoscan 9000F Mark II # lsb_release -rd Description: Ubuntu 16.04.2 LTS Release: 16.04 # apt-cache policy libsane libsane: Installed: 1.0.27-xenial1 Candidate: 1.0.27-xenial1 Version table: *** 1.0.27-xenial1 500 500 http://ppa.launchpad.net/rolfbensch/sane-release/ubuntu xenial/main amd64 Packages 100 /var/lib/dpkg/status 1.0.25+git20150528-1ubuntu2.16.04.1 500 500 http://au.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 1.0.25+git20150528-1ubuntu2 500 500 http://au.archive.ubuntu.com/ubuntu xenial/main amd64 Packages To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1726163/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
