Public bug reported:
Often after resuming and then entering my password to unlock gnome-
shell, when I press the enter key gnome-shell immediately freezes. The
lock screen is still displayed, the mouse no longer responds, and the
keys no longer respond (I can't even get a tty console with CTRL-ALT-Fn
key). I have to perform a hard reset at this point because gnome-shell
remains frozen even after leaving the PC alone for 15 minutes.
I haven't been able to find any crash files or error logs.
It seems that this freeze is much more likely to occur if I have changed
location between suspending and resuming and am therefore connecting to
a different wifi router. Once, however, it happened at home on the same
router and I was able to log in via ssh from another machine (so only
gnome-shell was frozen, not the kernel). However, I couldn't see any
messages or reason that gnome-shell had crashed, so all I could do was
reboot (any hints as to what I should try at this stage are welcome).
Bug #1709994 looks similar but in that case a) the user is using Xorg,
not Wayland, b) he also gets past the lock screen, and c) gnome-shell
eventually restarts.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-shell 3.26.1-0ubuntu5
Uname: Linux 4.14.0-rc8-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 7 08:46:43 2017
DisplayManager: gdm3
InstallationDate: Installed on 2017-08-16 (82 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to artful on 2017-08-17 (81 days ago)
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug artful third-party-packages wayland-session
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https://bugs.launchpad.net/bugs/1730540
Title:
gnome-shell freezes after resume then unlock
Status in gnome-shell package in Ubuntu:
New
Bug description:
Often after resuming and then entering my password to unlock gnome-
shell, when I press the enter key gnome-shell immediately freezes. The
lock screen is still displayed, the mouse no longer responds, and the
keys no longer respond (I can't even get a tty console with CTRL-ALT-
Fn key). I have to perform a hard reset at this point because gnome-
shell remains frozen even after leaving the PC alone for 15 minutes.
I haven't been able to find any crash files or error logs.
It seems that this freeze is much more likely to occur if I have
changed location between suspending and resuming and am therefore
connecting to a different wifi router. Once, however, it happened at
home on the same router and I was able to log in via ssh from another
machine (so only gnome-shell was frozen, not the kernel). However, I
couldn't see any messages or reason that gnome-shell had crashed, so
all I could do was reboot (any hints as to what I should try at this
stage are welcome).
Bug #1709994 looks similar but in that case a) the user is using Xorg,
not Wayland, b) he also gets past the lock screen, and c) gnome-shell
eventually restarts.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-shell 3.26.1-0ubuntu5
Uname: Linux 4.14.0-rc8-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 7 08:46:43 2017
DisplayManager: gdm3
InstallationDate: Installed on 2017-08-16 (82 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to artful on 2017-08-17 (81 days ago)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1730540/+subscriptions
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