Please do the following:
Edit /etc/cups/cups-browsed.conf so that it has a line
DebugLogging file
without "#" in the beginning. Do not modify the other lines. Attach your
/etc/cups/cups-browsed.conf and your /etc/cups/cupsd.conf files to this
bug report.
Reboot your system.
Run lpstat -v and post the output here.
Set up your printer with hp-setup as you are used to.
immediately afterwards run the command
lpstat -v
and poste the output here. Copy also the file /etc/cups/printers.conf
(you will need "sudo") and post its contents here.
Print a job and do "lpstat -v" and copy printers.conf again. Post the
output of "lpstat -v" and the contents of the file here again.
Now suspend your system, wait for the suspend to complete and resume
again. Do "lpstat -v" and copy printers.conf again. Post the output of
"lpstat -v" and the contents of the file here again.
Did your print queue go away again? If not, reboot your system. Did it
go away now? If so, do "lpstat -v" and copy printers.conf again. Post
the output of "lpstat -v" and the contents of the file here again.
Please attach the files /var/log/cups/error_log and /var/log/cups/cups-
browsed_log to this bug report.
Please do not compress any files and do not package the files together
when attaching them to this bug report, to make it easier to read the
files right out of the browser.
** Changed in: cups (Ubuntu)
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1731417
Title:
Installed printer removed after suspend/resume
Status in cups package in Ubuntu:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
After installing artful, I configured my HP LaserJet M1212nf via network as
usual via hp-setup.
Installation worked and I could print/scan via network, but next time I
needed to print, the printer was gone from the system.
Basically, every time I need to print, I have to install the printer again.
I'm not sure when the printer disappears, but I can reproduce consistently.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: hplip-gui 3.17.7+repack0-3
ProcVersionSignature: Ubuntu 4.8.0-59.64-generic 4.8.17
Uname: Linux 4.8.0-59-generic x86_64
NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
CupsErrorLog:
CurrentDesktop: GNOME
Date: Fri Nov 10 09:33:12 2017
InstallationDate: Installed on 2017-07-30 (102 days ago)
InstallationMedia: Ubuntu-Server 17.10 "Artful Aardvark" - Alpha amd64
(20170730)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
PackageArchitecture: all
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.8.0-59-generic.efi.signed
root=UUID=c2e94423-ace9-437c-ab5b-6dd78d6a052a ro rootflags=subvol=@ quiet
splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/23/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F15
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: B75M-D3H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF15:bd10/23/2013:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrTobefilledbyO.E.M.:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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