Guys, I have the same problem. I have HP Laser Jet 1010 printer. It works correctly with text documents, such as doc, docx and e.t.c. But it prints just several lines from the top of the paper shit if I try to print any image files such as pdf, tiff, gif. Linux printing service created txt file "troubleshoot.txt". I attached it to this topic. Do you have any solution? :(
Here is inxi -S information. Kernel: 4.13.0-38-generic x86_64 (64 bit) Desktop: Cinnamon 3.6.6 Distro: Linux Mint 18.3 Sylvia HPLIP Software version is 3.18.3 Device manager 15.0(Qt4) ** Attachment added: "troubleshoot-logs.docx" https://bugs.launchpad.net/hplip/+bug/1112773/+attachment/5125847/+files/troubleshoot-logs.docx -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1112773 Title: HP LJ 1010 doesn't print some images with default settings Status in HPLIP: New Status in hplip package in Ubuntu: Confirmed Status in cups package in ALT Linux: Unknown Bug description: When printing the attached image on an HP LJ 1010 attached to Ubuntu 12.04 system, only a stripe of few cm at the top is printed. At the same time, "simpler" things (like a random Wikipedia page) are printed fine. I simply plugged the USB cable from the printer into my Toshiba AC100 (ARM) with Ubuntu 12.04. It was configured automatically. Here's the head of /etc/cups/ppd/hp-LaserJet-1010.ppd in my system (Obviously, it's an "hpcups" driver. Perhaps, this problem is related to the one described in https://bugzilla.altlinux.org/show_bug.cgi?id=28488 ; there, after replacing the "hpcups" 3.12.10a driver with the "hpijs" driver, this image could be ultimately printed; but with the "hpcups" driver, there was a PCL InsufficientMemory error): *PPD-Adobe: "4.3" *%%%% PPD file for HP LaserJet 1010 with CUPS. *%%%% Created by the CUPS PPD Compiler CUPS v1.5.3. *% (c) 2008 Copyright Hewlett-Packard Development Company, LP *FormatVersion: "4.3" *FileVersion: "hpcups 3.12.2" *LanguageVersion: English *LanguageEncoding: ISOLatin1 *PCFileName: "hp-laserjet_1010.ppd" *Product: "(HP LaserJet 1010 Printer)" *Manufacturer: "HP" *ModelName: "HP LaserJet 1010" *ShortNickName: "HP LaserJet 1010" *NickName: "HP LaserJet 1010, hpcups 3.12.2" *PSVersion: "(3010.000) 0" *LanguageLevel: "3" *ColorDevice: True *DefaultColorSpace: RGB *FileSystem: False *Throughput: "1" *LandscapeOrientation: Plus90 *TTRasterizer: Type42 *% Driver-defined attributes... *RequiresPageRegion All: True *cupsEvenDuplex: True *hpPrinterLanguage: "ljfastraster" *cupsModelName: "hp LaserJet 1010" *1284DeviceID: "MFG:HP;MDL:hp laserjet 1010;DES:hp laserjet 1010;" *cupsVersion: 1.5 *cupsModelNumber: 0 *cupsManualCopies: True *cupsFilter: "application/vnd.cups-raster 0 hpcups" *cupsLanguages: "en" --- ApportVersion: 2.0.1-0ubuntu13 Architecture: armhf CupsErrorLog: W [01/Feb/2013:20:23:12 +0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-LaserJet-1010-Gray..' already exists W [01/Feb/2013:20:23:12 +0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-LaserJet-1010-RGB..' already exists W [01/Feb/2013:20:23:12 +0400] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-hp-LaserJet-1010' already exists DistroRelease: Ubuntu 12.04 Lpstat: device for hp-LaserJet-1010: hp:/usb/hp_LaserJet_1010?serial=00CNFD934385 Package: cups 1.5.3-0ubuntu4 PackageArchitecture: armhf PpdFiles: hp-LaserJet-1010: HP LaserJet 1010, hpcups 3.12.2 ProcKernelCmdLine: mem=448M@0M tegrapart=recovery:300:a00:800,boot:d00:1000:800,mbr:1d00:200:800 root=UUID=d42b885d-2e92-4236-b17e-d1efc2edb7ca quiet splash Tags: precise Uname: Linux 3.0.27-1-ac100 armv7l UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1112773/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
