This is similar or identical with a bug previously reported, not from
Aetna, but from the Russian Railways System.  I recently tried again to
use the Russian Railways system, and it is still failing at exactly the
same place, where you go to try and pay for a ticket that was ordered
just before.

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https://bugs.launchpad.net/bugs/1773535

Title:
  Delicate failure with Ubuntu when using Firebox email

Status in appstream package in Ubuntu:
  New

Bug description:
  I received an email from my healthcare provider, Aetna, requesting
  that I click on a link to take me to my login screen for a list of
  claims - they wanted some information.  Using Ubuntu, the link does
  create a new Firefox window, but that stays white and never progresses
  to anything at all.  Using Windows and Firefox, this new window
  immediately fills up with my login information and claims information,
  exactly as Aetna intended it to do.  I have tried the link with Ubuntu
  multiple times with identical results.  I have rebooted and there was
  no change.  I am up-to-date on updates.

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