Public bug reported:
When I attempted to install "IDEA Community," gnome-software gave me an
error saying "Unable to install 'IDEA Community': forbidden," and then
less than a second later, I was prompted for my password, and upon
entering it in, the installation started without issue.
The problem is that the error occurred even though the download and
installation happened successfully WITHOUT my having to click on the
"install" button again, so this is a false error.
Steps to Reproduce:
1. Launch GNOME Software Center
2. Click on IDEA Community
3. Click on the Install button
4. Notice that a "forbidden" error is raised and then you are prompted for a
password. Enter the password and find that the installation proceeds without
issue.
Expected Results:
Installation begins without any "Unable to install" messages
Actual Results:
"forbidden" error appears even though an authentication window appeared, and
entering the password correctly initiated the download and installation.
Ubuntu Release: 18.04 LTS
Package: gnome-software 3.28.1-0ubuntu4
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-software 3.28.1-0ubuntu4
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
Date: Fri Jun 8 19:43:03 2018
InstallationDate: Installed on 2018-06-08 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap 3.28.1-0ubuntu4
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: gnome-software (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
** Attachment added: "This is a screenshot of the bug. I hope this helps!"
https://bugs.launchpad.net/bugs/1775955/+attachment/5150440/+files/Screenshot%20from%202018-06-08%2019-43-32.png
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https://bugs.launchpad.net/bugs/1775955
Title:
I get an "Unable to install "IDEA Community": forbidden" error even
though clicking the install button initiated the download and
installation sucessfully
Status in gnome-software package in Ubuntu:
New
Bug description:
When I attempted to install "IDEA Community," gnome-software gave me
an error saying "Unable to install 'IDEA Community': forbidden," and
then less than a second later, I was prompted for my password, and
upon entering it in, the installation started without issue.
The problem is that the error occurred even though the download and
installation happened successfully WITHOUT my having to click on the
"install" button again, so this is a false error.
Steps to Reproduce:
1. Launch GNOME Software Center
2. Click on IDEA Community
3. Click on the Install button
4. Notice that a "forbidden" error is raised and then you are prompted for a
password. Enter the password and find that the installation proceeds without
issue.
Expected Results:
Installation begins without any "Unable to install" messages
Actual Results:
"forbidden" error appears even though an authentication window appeared, and
entering the password correctly initiated the download and installation.
Ubuntu Release: 18.04 LTS
Package: gnome-software 3.28.1-0ubuntu4
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-software 3.28.1-0ubuntu4
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
Date: Fri Jun 8 19:43:03 2018
InstallationDate: Installed on 2018-06-08 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InstalledPlugins:
gnome-software-plugin-flatpak N/A
gnome-software-plugin-limba N/A
gnome-software-plugin-snap 3.28.1-0ubuntu4
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1775955/+subscriptions
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