It seems that evince has supplied a wrong name for the paper size. See
these two lines in the error_log:
[...]
D [03/Jul/2018:12:22:01 -0700] [Job 489] argv[5]="InputSlot=Auto number-up=1
MediaType=Plain PageSize=Custom.Letter.SM noCollate OutputMode=Normal
ColorModel=RGB Duplex=DuplexNoTumble
job-uuid=urn:uuid:a6bdd000-69b3-313b-6cfc-def9b98a0769
job-originating-host-name=localhost date-time-at-creation=
date-time-at-processing= time-at-creation=1530645721
time-at-processing=1530645721"
[...]
D [03/Jul/2018:12:22:01 -0700] [Job 489] Ghostscript command line: gs -dQUIET
-dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dShowAcroForm
-sstdout=%stderr -sOutputFile=%stdout -sDEVICE=cups -sMediaType=Plain
-sOutputType=0 -dDuplex -r600x300 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=0
-dDEVICEHEIGHTPOINTS=0 -dcupsBitsPerColor=8 -dcupsColorOrder=0
-dcupsColorSpace=17 -scupsPageSizeName=Custom -I/usr/share/cups/fonts -c -f -_
[...]
The client has sent the job with a "PageSize=Custom.Letter.SM" attribute
and it should have used "Letter.SM". In the second line you see that in
the Ghostscript command line zero got inserted for the width and the
height of the page, due to the broken page size name.
This is a bug of the client. As it occurs with evince it is most
probably the print dialog of GTK. Adding GTK task ...
** Also affects: gtk+3.0 (Ubuntu)
Importance: Undecided
Status: New
** Package changed: cups (Ubuntu) => cups-filters (Ubuntu)
** Changed in: gtk+3.0 (Ubuntu)
Importance: Undecided => High
** Changed in: cups-filters (Ubuntu)
Importance: High => Low
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https://bugs.launchpad.net/bugs/1763520
Title:
after upgrade to bionic, printing fails without explanation / logs /
debuggability
Status in cups-filters package in Ubuntu:
New
Status in gtk+3.0 package in Ubuntu:
New
Bug description:
I am unable to print to my network-attached printer after upgrade to
bionic. ps shows:
lp 26047 0.0 0.0 91668 5756 ? S 15:06 0:00 \_
HP-ENVY-4500-new 473 vorlon USCIS Form I-9 1 print-content-optimize=auto
print-rendering-intent=auto cupsPrintQuality=4 number-up=1 MediaType=Stationery
noCollate print-scaling=auto PageSize=Custom.Letter.SM ColorModel=RGB
Duplex=DuplexNoTumble job-uuid=urn:uuid:08c937ec-ccb6-3ff1-6ed4-212128e4257b
job-originating-host-name=localhost date-time-at-creation=
date-time-at-processing= time-at-creation=1523570792
time-at-processing=1523570792 print-quality=4
lp 26050 0.1 0.0 0 0 ? Z 15:06 0:00 | \_ [gs]
<defunct>
lp 26048 0.0 0.0 79908 3836 ? S 15:06 0:00 \_
HP-ENVY-4500-new 473 vorlon USCIS Form I-9 1 print-content-optimize=auto
print-rendering-intent=auto cupsPrintQuality=4 number-up=1 MediaType=Stationery
noCollate print-scaling=auto PageSize=Custom.Letter.SM ColorModel=RGB
Duplex=DuplexNoTumble job-uuid=urn:uuid:08c937ec-ccb6-3ff1-6ed4-212128e4257b
job-originating-host-name=localhost date-time-at-creation=
date-time-at-processing= time-at-creation=1523570792
time-at-processing=1523570792 print-quality=4
root 26049 0.0 0.0 84388 6192 ? S 15:06 0:00 \_
ipp://HP645106EA160E.local:631/ipp/print 473 vorlon USCIS Form I-9 1
print-content-optimize=auto print-rendering-intent=auto cupsPrintQuality=4
number-up=1 MediaType=Stationery noCollate print-scaling=auto
PageSize=Custom.Letter.SM ColorModel=RGB Duplex=DuplexNoTumble
job-uuid=urn:uuid:08c937ec-ccb6-3ff1-6ed4-212128e4257b
job-originating-host-name=localhost date-time-at-creation=
date-time-at-processing= time-at-creation=1523570792
time-at-processing=1523570792 print-quality=4
Note the un-reaped gs process.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2
ProcVersionSignature: Ubuntu 4.15.0-13.14-generic 4.15.10
Uname: Linux 4.15.0-13-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.9-0ubuntu4
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 12 15:07:49 2018
InstallationDate: Installed on 2010-09-24 (2757 days ago)
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64
(20100816.1)
MachineType: LENOVO 2306CTO
Papersize: letter
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-13-generic.efi.signed
root=/dev/mapper/hostname-root ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: Upgraded to bionic on 2018-03-21 (21 days ago)
dmi.bios.date: 10/25/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G2ET97WW (2.57 )
dmi.board.asset.tag: Not Available
dmi.board.name: 2306CTO
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvrG2ET97WW(2.57):bd10/25/2013:svnLENOVO:pn2306CTO:pvrThinkPadX230:rvnLENOVO:rn2306CTO:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad X230
dmi.product.name: 2306CTO
dmi.product.version: ThinkPad X230
dmi.sys.vendor: LENOVO
modified.conffile..etc.cups.cupsd.conf: [inaccessible: [Errno 13] Permission
denied: '/etc/cups/cupsd.conf']
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