Hello Gouri,
Thank you for submitting this bug and reporting a problem with Thunderbird.
You made this bug report in 2014 and there have been several versions of Ubuntu
and Thunderbird since then.
I think by your comments that you solved the problem on your own by
creating a new profile. Do you mind if I close the ticket now?
Thank you again for helping make Ubuntu and Thunderbird better.
G
** Changed in: thunderbird (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
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https://bugs.launchpad.net/bugs/1405209
Title:
Thunderbird crashes on IMAP search for folder in
NS_MsgHashIfNecessary.
Status in thunderbird package in Ubuntu:
Incomplete
Bug description:
# Context
On a Ubuntu 12.04 machine used by several users (two main users),
Thunderbird has been used for years on various WiFi networks. Each
user has his Unix account, one thunderbird profile, using IMAP server.
Users don't connect to same e-mail provider.
Yesterday evening, we moved to a usual alternate location with its own
wifi.
# Observed behavior
Now one user has thunderbird crashing whenever it searches for folders, and
that happens at startup, before user has a change to click anywhere. Thundebird
only shows a window, in status bar a message like "looking for folders" with a
progress bar at about 10-15%, then crashes.
The user can access their mailbox normally via a webmail supplied by the IMAP
provider. Folder names look normal there.
Other user is totally unaffected by the problem.
Reproducible: always.
Expected behavior it obvious: no crash, user can browse their folders.
# Additional information
* Safe mode does not change anything, whatever the boxes checked
(addons, toolbars).
* Cutting off internet access allows to start thunderbird without
immediate crash.
* Changing these settings to false (they were true) is not enough to prevent
crashes on startup with network access.
user_pref("mail.server.server1.login_at_startup", false);
user_pref("mail.startup.enabledMailCheckOnce", false);
* In preference, unticking "sync messages for this account" does not
prevent crash on startup.
# Debug information
Thunderbird crash reporter worked. I clicked yes when offered and typed a
short sentence. This way I have submitted 21 crash reports today.
Following https://wiki.ubuntu.com/MozillaTeam/Bugs I got stack traces that I
can attach.
package is 1:31.3.0+build1-0ubuntu0.12.04.1
I don't know if source matches http://dxr.mozilla.org/comm-
central/source/mailnews/base/util/nsMsgUtils.cpp, but from the top of
the stack tracs it looks like MsgHashIfNecessary() was supplied with
an empty string, which may be the cause of crash.
#0 NS_MsgHashIfNecessary (name=...) at
/build/buildd/thunderbird-31.3.0+build1/mailnews/base/util/nsMsgUtils.cpp:446
lastIndex = -1
illegalCharacterIndex = <optimized out>
hashedname = "\000`\271\377\377\377\177\000"
keptLength = <optimized out>
Crash ID: bp-0744c6e8-13b6-4ff1-85ea-083022141223
Crash ID: bp-0f5ff99f-ae29-4300-b14c-5d3ec2141223
Crash ID: bp-1bc04187-d16c-428c-b226-02fa42141223
Crash ID: bp-1f928c7d-822b-43ad-9893-96c4f2141223
Crash ID: bp-2cb3dc60-f364-4836-82a1-1a86f2141223
Crash ID: bp-2e400b3c-aeac-48ec-8f18-33fbe2141223
Crash ID: bp-33c39df8-2565-4af4-bc57-d2ced2141223
Crash ID: bp-3e9b7666-1a2f-409e-beff-996e62141223
Crash ID: bp-68e88235-dc96-4b01-a803-9808f2141223
Crash ID: bp-71e10918-f8c5-41a6-a41f-91eca2141223
Crash ID: bp-9ee0e84a-217a-417e-b78c-501d82141223
Crash ID: bp-a173490f-5d76-4303-9e74-e72812141223
Crash ID: bp-b4f12af0-eb61-43d2-9939-ac11a2141223
Crash ID: bp-b5e9cf00-7da8-4dda-b172-964082141223
Crash ID: bp-b96e3d2c-dbaf-473e-b628-ba4f12141223
Crash ID: bp-bb1815ce-bd07-4809-9971-614ee2141223
Crash ID: bp-c42a1d6c-102e-4eee-abc6-08f0d2141223
Crash ID: bp-c9aa9ffc-183e-437d-b534-1a9c12141223
Crash ID: bp-d916ad64-68ae-4823-8d38-4f3912141223
Crash ID: bp-dc99e352-05ba-4819-95bc-0bd502141223
Crash ID: bp-e2d83623-5d39-4480-add2-ea8d72141223
lsb_release -rd
Description: Ubuntu 12.04.5 LTS
Release: 12.04
LC_ALL=C apt-cache policy thunderbird
thunderbird:
Installed: 1:31.3.0+build1-0ubuntu0.12.04.1
Candidate: 1:31.3.0+build1-0ubuntu0.12.04.1
Version table:
*** 1:31.3.0+build1-0ubuntu0.12.04.1 0
500 http://fr.archive.ubuntu.com/ubuntu/ precise-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64
Packages
100 /var/lib/dpkg/status
11.0.1+build1-0ubuntu2 0
500 http://fr.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: thunderbird 1:31.3.0+build1-0ubuntu0.12.04.1
ProcVersionSignature: Ubuntu 3.2.0-74.109-generic 3.2.64
Uname: Linux 3.2.0-74-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.8
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC663 Analog [ALC663 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
BuildID: 20141128200729
CRDA:
country FR:
(2402 - 2482 @ 40), (N/A, 20)
(5170 - 5250 @ 40), (N/A, 20)
(5250 - 5330 @ 40), (N/A, 20), DFS
(5490 - 5710 @ 40), (N/A, 27), DFS
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xfbff8000 irq 48'
Mixer name : 'Realtek ALC663'
Components : 'HDA:10ec0663,10431463,00100001'
Controls : 29
Simple ctrls : 15
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xfde7c000 irq 16'
Mixer name : 'Nvidia GPU 0a HDMI/DP'
Components : 'HDA:10de000a,10de0101,00100100'
Controls : 24
Simple ctrls : 4
Channel: Unavailable
Date: Tue Dec 23 15:32:55 2014
ForcedLayersAccel: False
IfupdownConfig:
auto lo
iface lo inet loopback
IncompatibleExtensions:
English (GB) Language Pack - [email protected]
Français Language Pack - [email protected]
Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120410)
IpRoute:
default via 192.168.47.1 dev wlan0 proto static
169.254.0.0/16 dev wlan0 scope link metric 1000
192.168.47.0/24 dev wlan0 proto kernel scope link src 192.168.47.4
metric 2
MarkForUpload: True
MostRecentCrashID: bp-1f928c7d-822b-43ad-9893-96c4f2141223
PrefSources: prefs.js
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=fr_FR.UTF-8
SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=31.3.0/20141128200729 (In use)
RelatedPackageVersions:
rhythmbox-mozilla 2.96-0ubuntu4.3
totem-mozilla 3.0.1-0ubuntu21.1
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/09/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 202
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N71Vn
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr202:bd09/09/2009:svnASUSTeKComputerInc.:pnN71Vn:pvr1.0:rvnASUSTeKComputerInc.:rnN71Vn:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N71Vn
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
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