Hello Keith, Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1069959 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and cups better. G ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1069959 Title: HP 8500 skips printing about 3/32 inch of top of document Status in cups package in Ubuntu: Incomplete Bug description: The top few pixels of anything printed from Evolution, Firefox, LibreOffice applications, Shotwell, and probably others are missing on the printout with HP 8500A on wifi. The problem does not occur with "lpr". Note that this is the logical top but could be any of the four sides of the paper. ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: cups 1.6.1-0ubuntu11 ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5 Uname: Linux 3.5.0-17-generic i686 NonfreeKernelModules: wl ApportVersion: 2.6.1-0ubuntu3 Architecture: i386 CupsErrorLog: W [22/Oct/2012:08:43:35 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-Gray..' already exists W [22/Oct/2012:08:43:35 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-8500-RGB..' already exists W [22/Oct/2012:08:43:35 -0400] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-HP-8500' already exists Date: Mon Oct 22 14:40:33 2012 InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007) KernLog: Lpstat: device for HP-8500: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam MachineType: Hewlett-Packard HP Mini 110-1100 Papersize: letter PpdFiles: HP-8500: HP Officejet Pro 8500 a910, hpcups 3.12.6 ProcEnviron: PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=a22204da-1373-4d36-878a-46dd58edb287 ro quiet nosplash resume=UUID=34000a46-658f-4470-89ac-463117af72af SourcePackage: cups UpgradeStatus: Upgraded to quantal on 2012-10-20 (1 days ago) dmi.bios.date: 08/27/2009 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 308F0 Ver. F.15 dmi.board.name: 308F dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 02.10 dmi.chassis.asset.tag: CNU9371TT7 dmi.chassis.type: 10 dmi.chassis.vendor: Inventec dmi.modalias: dmi:bvnHewlett-Packard:bvr308F0Ver.F.15:bd08/27/2009:svnHewlett-Packard:pnHPMini110-1100:pvr0395110000001B00000300000:rvnHewlett-Packard:rn308F:rvrKBCVersion02.10:cvnInventec:ct10:cvr: dmi.product.name: HP Mini 110-1100 dmi.product.version: 0395110000001B00000300000 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1069959/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : email@example.com Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp