Hello Cerin, Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1074463 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and cups better. G ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1074463 Title: Printing Jobs Forever Stuck in Processing Status Status in cups package in Ubuntu: Incomplete Bug description: In Ubuntu 10 and 11, I had been able to print to a networked HP Color LaserJet CP1518ni flawlessly. Even with Ubuntu 12.04, I was able to print, until a few updates ago. Now, any job I sent to the spooler is forever stuck in "processing" and I'm unable to cancel it. I've tried: *reseting the printer to factory defaults *confirmed the printer works by printing a demo page from the printer itself, when not connected to the network *printed a test page from a Windows machine *removed and re-added the printer using the "Printers" Gnome dialog Nothing works. Since all the printer's diagnostic functions show it's working, and Windows can print to it without error, I can only assume there's some bug on Ubuntu's end that causing the problem. However, I'm not getting any explicit error messages. Please let me know if there's any more debugging data I can provide. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: cups 1.5.3-0ubuntu4 ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 Uname: Linux 3.2.0-32-generic x86_64 NonfreeKernelModules: wl nvidia ApportVersion: 2.0.1-0ubuntu14 Architecture: amd64 Date: Fri Nov 2 14:46:42 2012 InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64+mac (20111012) Lpstat: device for Color-LaserJet-CP1518ni: dnssd://HP%20Color%20LaserJet%20CP1518ni%20(F4FB2D)._pdl-datastream._tcp.local/ device for DESKJET-930C: hp:/usb/DeskJet_930C?serial=MY0591827KJJ device for Photosmart-C4200-series: hp:/usb/Photosmart_C4200_series?serial=CN796MY3XV04VP MachineType: Apple Inc. MacBookPro5,5 Papersize: letter PpdFiles: DESKJET-930C: HP Deskjet 930c, hpcups 3.12.2 Photosmart-C4200-series: HP Photosmart c4200 Series, hpcups 3.12.2 Color-LaserJet-CP1518ni: HP Color LaserJet cp1518ni pcl3, hpcups 3.12.2 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic root=UUID=57777d4b-e040-4bfd-8817-149837fabbc3 ro quiet splash acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to precise on 2012-05-10 (175 days ago) dmi.bios.date: 06/15/09 dmi.bios.vendor: Apple Inc. dmi.bios.version: MBP55.88Z.00AC.B03.0906151708 dmi.board.asset.tag: Base Board Asset Tag# dmi.board.name: Mac-F2268AC8 dmi.board.vendor: Apple Inc. dmi.chassis.asset.tag: Asset Tag# dmi.chassis.type: 10 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-F2268AC8 dmi.modalias: dmi:bvnAppleInc.:bvrMBP55.88Z.00AC.B03.0906151708:bd06/15/09:svnAppleInc.:pnMacBookPro5,5:pvr1.0:rvnAppleInc.:rnMac-F2268AC8:rvr:cvnAppleInc.:ct10:cvrMac-F2268AC8: dmi.product.name: MacBookPro5,5 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1074463/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : email@example.com Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp