Derek,
Thank you for taking the time to report this bug and helping to make
Ubuntu better. We are sorry that we do not always have the capacity to
look at all reported bugs in a timely manner. You reported this bug some
time ago and there have been many changes in Thunderbird since that
time. Your problem may have been fixed with some of the updates.
In the bug description you said that you are using Windows 7 x64
Ultimate. Please explain how Ubuntu is relevant to this bug report. If
this is still an issue on a currently supported release of Ubuntu please
upload debugging logs by running once in a terminal:
apport-collect 1244369
and add any additional information that you think relevant.
Alternatively, please confirm that this is no longer a problem and that
we can close the report. If we do not hear from you the bug report will
close itself in approximately 60 days time.
Thank you again for helping make Ubuntu better.
Paul White
[Ubuntu Bug Squad]
** Changed in: thunderbird (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1244369
Title:
Keeps pausing for ages whilst downloading IMAP
Status in thunderbird package in Ubuntu:
Incomplete
Bug description:
Running 24.0.1 on Windows 7 x64 Ultimate.
I'm trying to download my brother's Hotmail e-mai for him, so that I
can then copy it to the Local folders as an offline backup. However,
it's taking ages because TB keeps pausing for ages and no apparent
reason.
My brother has a number of folders for his e-mail on Hotmail and for
example, on the folder 2009 it stopped for several minutes at 144 out
of 272. Then it get to 153 and paused again for several minutes, then
it went to 269 and paused again for several minutes. It's probably
taken at least 15 minutes so far just to do that one folder. When it
got to 272 out of 272, it again paused for ages and then when it had
finished, just didn't do anything for a while. Now it's start on the
folder "2010" and has got to 14 out of 1420 and paused again. When
it's paused, Task Manager shows that TB is not doing anything.
Under Account Settings I have "Keep messages for this account on the
computer" and have all his folders except for Deleted ticked. However,
if I right-click on the Account in the main window and select
Subscribe, it shows all the folders, including Deleted, ticked so
obviously these settings are for different uses.
If I disable "Keep messages" and then drag each IMAP folder to Local
Folders to copy it, it doesn't seem to pause and although slow (no
doubt a limitation of IMAP) it steadily downloads the messages and
Task Manager shows around 2-3% CPU. However, if I drag multiple
folders to copy instead of a single one, it does seem to start pausing
quite often again, even though it's only copying one folder at a time,
perhaps the others being queued triggers the problem. Actually, I
just tried again only dragging one of the folders "Newsletters", which
was the first one it was copying when dragging multiple folders and
that's having problems, currently paused at 41 out of 151. Several of
the folders I'd copied previous to this one had the same amount of
e-mails and didn't pause, so it doesn't appear to be the number of
e-mails in a folder that's the issue.
Testing on my own system the other day, with both Hotmail and Gmail
accounts, I found that when copying the mail from the IMAP folders to
the Local Folders, it appeared to be downloading it all again, despite
it already being stored on my PC, which doesn't seem right. It also
seemed to make no difference to the size of the TB data files when
disabling "Keep messages for this account on the computer" with Inbox
being around 600MB and Sent around 550MB.
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