Hello Litefox,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1635005
Title:
xubuntu 16.10 freezes when trying to print
Status in cups package in Ubuntu:
Incomplete
Bug description:
Premise: before the upgrade, the system was at version 16.04 and I had no
problems with the printer.
Some days ago I upgraded my os (xubuntu) through the upgrade screen.
I haven' t found any bugs or problems, until I haven't tried to print a
document. At first I tried from chromium, I started the printer and, just
started the process, the printer has stopped. By controlling the computer, I
realized I could no longer do anything, the pc was completely frozen (no access
to the mouse, the keyboard seemed turned off and there was no change on the
screen).
Rebooting from the reset button, the pc is back fully operational, without
giving any error message after login. I tried to print directly from local,
downloading the document, and it happened the same. Searching around I cannot
find anyone that suffer these problems after the upgrade.
The printer is an hp 1110 psc installed and connected via usb.
Tecnical information:
Description: Ubuntu 16.10
Release: 16.10
cups:
Installed: 2.2.0-2
Candidate: 2.2.0-2
Version table:
*** 2.2.0-2 500
500 http://archive.ubuntu.com/ubuntu yakkety/main amd64 Packages
100 /var/lib/dpkg/status
ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: cups 2.2.0-2
ProcVersionSignature: Ubuntu 4.8.0-22.24-generic 4.8.0
Uname: Linux 4.8.0-22-generic x86_64
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CupsErrorLog:
CurrentDesktop: XFCE
Date: Wed Oct 19 20:19:48 2016
InstallationDate: Installed on 2016-04-24 (177 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
Lpstat: device for psc-1100-series:
hp:/usb/psc_1100_series?serial=MY36E1614SB0
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/psc-1100-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/psc-1100-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-22-generic
root=UUID=9b6816f1-3435-4096-a661-6dfdc791b7af ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to yakkety on 2016-10-15 (4 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.30
dmi.board.asset.tag: BC5FF4C28047
dmi.board.name: 960GM-VGS3 FX
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP1.30:bd10/02/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rn960GM-VGS3FX:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
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