Hello Bronson,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1641779
Title:
printer cropping the top off on prints
Status in cups package in Ubuntu:
Incomplete
Bug description:
using a hp photosmart 5520 over the wireless. Im fairly positive this worked
fine on 15.10.
But on 16.04 when printing the top of the page is always cropped off.
Ive tried all the things on the following page:
http://askubuntu.com/questions/112684/why-does-ubuntu-add-a-5-margin-to-the-top-when-printing-to-my-hp-psc-750
however no luck at all with any of these.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CupsErrorLog:
W [15/Nov/2016:11:28:01 +1030] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP-Photosmart-5520-series-Gray..\' already exists
W [15/Nov/2016:11:28:01 +1030] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP-Photosmart-5520-series-RGB..\' already exists
W [15/Nov/2016:11:30:34 +1030] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP-Photosmart-5520-series-Gray..\' already exists
W [15/Nov/2016:11:30:34 +1030] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'HP-Photosmart-5520-series-RGB..\' already exists
CurrentDesktop: Unity
Date: Tue Nov 15 11:33:32 2016
InstallationDate: Installed on 2016-08-15 (92 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
Lpstat: device for HP-Photosmart-5520-series:
dnssd://Photosmart%205520%20series%20%5BDF47AD%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-fc15b4df47ad
MachineType: TOSHIBA Satellite L850
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP-Photosmart-5520-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/HP-Photosmart-5520-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic
root=UUID=4657cafb-40f4-447f-b155-5e2db880d622 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/24/2012
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.40
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Type2 - Board Vendor Name1
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvr1.40:bd04/24/2012:svnTOSHIBA:pnSatelliteL850:pvrPSKDLA-0CC00R:rvnType2-BoardVendorName1:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.name: Satellite L850
dmi.product.version: PSKDLA-0CC00R
dmi.sys.vendor: TOSHIBA
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