Hello WhatInThe,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu and cups have been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1679748
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and cups better.
G
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1679748
Title:
DYMO LabelWriter 450 does not work on Ubuntu 16.04.2 LTS
Status in cups package in Ubuntu:
Incomplete
Bug description:
I am trying to get a DYMO LaberlWriter 450 that works fine under
Windows to work under the latest Ubuntu 16.04.2 Server LTS release. I
followed these instructions to install the CUPS drivers:
http://www.taklischris.info/other/use-your-dymo-printer-on-ubuntu
I found similar instructions elsewhere for other DYMO models.
Everything appeared to build and install just fine. However, CUPS
still reported the printer as:
usb://Unknown/Printer?serial=14050313031275
I tried manually mapping the printer to the CUPS drivers and it
appeared to set up and even showed up in a Samba share. However,
Windows refused to connect to the device. I also tried rebooting the
whole box and changing USB ports. I strongly suspect that this
problem is happening because of something a little more low-level than
CUPS drivers not working. Given that the LabelWriter series and
drivers apparently worked fine in previous Ubuntu releases, something
else has changed.
So I started following the printer debugging guide as far as I could
get through:
https://wiki.ubuntu.com/DebuggingPrintingProblems
Here's the USB port switching from /var/log/syslog:
Apr 4 01:13:31 awesome kernel: [ 1011.207169] usb 1-5.5: USB disconnect,
device number 5
Apr 4 01:13:31 awesome kernel: [ 1011.207584] usblp0: removed
Apr 4 01:13:31 awesome systemd[1]: printer.target: Unit not needed anymore.
Stopping.
Apr 4 01:13:31 awesome systemd[1]: Stopped target Printer.
Apr 4 01:13:43 awesome kernel: [ 1022.426578] usb 1-5.4: new full-speed USB
device number 6 using ehci-pci
Apr 4 01:13:43 awesome kernel: [ 1022.536807] usb 1-5.4: New USB device
found, idVendor=0922, idProduct=0020
Apr 4 01:13:43 awesome kernel: [ 1022.536823] usb 1-5.4: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Apr 4 01:13:43 awesome kernel: [ 1022.536831] usb 1-5.4: Product: DYMO
LabelWriter 450
Apr 4 01:13:43 awesome kernel: [ 1022.536839] usb 1-5.4: Manufacturer: DYMO
Apr 4 01:13:43 awesome kernel: [ 1022.536847] usb 1-5.4: SerialNumber:
14050313031275
Apr 4 01:13:43 awesome kernel: [ 1022.544815] usblp 1-5.4:1.0: usblp0: USB
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020
Apr 4 01:13:43 awesome systemd[1]: Reached target Printer.
# lsmod | grep usb
usblp 20480 0
usb_storage 69632 2 uas
# ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 Apr 4 00:56 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 Apr 4 00:56 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 Apr 4 00:56 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 3 Apr 4 00:56 /dev/bus/usb/001/004
crw-rw-r-- 1 root lp 189, 5 Apr 4 01:14 /dev/bus/usb/001/006
crw-rw-r-- 1 root root 189, 128 Apr 4 00:56 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 256 Apr 4 00:56 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 Apr 4 00:56 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 512 Apr 4 00:56 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 640 Apr 4 00:56 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 Apr 4 00:56 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 896 Apr 4 00:56 /dev/bus/usb/008/001
crw-rw-r-- 1 root root 189, 1024 Apr 4 00:56 /dev/bus/usb/009/001
crw-rw-r-- 1 root root 189, 1025 Apr 4 00:56 /dev/bus/usb/009/002
crw-rw---- 1 root lp 180, 0 Apr 4 01:14 /dev/usb/lp0
# lsusb | grep LabelWriter
Bus 001 Device 006: ID 0922:0020 Dymo-CoStar Corp. LabelWriter 450
# usb_printerid /dev/usb/lp0
Error: Input/output error: GET_DEVICE_ID on '/dev/usb/lp0'
# lpinfo -v
network ipps
network beh
network https
network http
network ipp14
network socket
network lpd
network ipp
direct usb://Unknown/Printer?serial=14050313031275
Everything above seems fine until usb_printerid. But usb_printerid
seems to be related to foo2zjs, which I downloaded and installed
earlier in a similar fashion to connect the box to my older HP
LaserJet. The LaserJet works fine via the Samba share on Windows and
was even detected by lpinfo without the drivers being installed. (I
turned the LaserJet off once I got it set up, which is why it doesn't
show up in the above lists.) At any rate, lpinfo knows that there is
a printer but, even though the OS knows various pieces of information
about that printer, lpinfo can't figure out what that printer is,
which likely means some interface changed between Ubuntu/Linux
releases.
This particular box (not the printer) has been in service since Ubuntu
12.04.1 LTS. The cups package was installed within the last week
under 16.04.2 LTS.
I contacted DYMO and they said that one of their L2 techs tried using
the DYMO Linux drivers with the same release of Ubuntu I'm using and
also couldn't get things working. My guess is that the person who
wrote their CUPS drivers no longer works there so the L2 tech likely
gave up. The issue could be something not even CUPS related. It's
hard to tell as I'm new to the CUPS/printer ecosystem on Linux but I'm
also a software developer (C, C++), so I can generally debug things
once I get pointed in the right direction. I hit the end of the
debugging guide and contacting the manufacturer didn't help much.
Given that the device supposedly worked fine with previous Ubuntu
releases, it's probably something that got overlooked.
I see that there is supposedly an Ubuntu universe package called
'dymo-cups-drivers' for Xenial but it doesn't show up as a valid
package when I try 'apt-get install dymo-cups-drivers'.
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