Hello Threepin,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
bug report?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1084838
Title:
/usr/lib/cups/filter/hpcups failed with OutputMode=NormalGray
Status in hplip package in Ubuntu:
Incomplete
Bug description:
The printer is an Hewlett Packard DeskJet 832C. The ppd is
"/etc/cups/ppd/DESKJET-830C.ppd." It is connected via USB to the
computer running Ubuntu 12.04.1 LTS Precise Pangola AMD64.
When attempting to print files (I tried .pdf's and .doc's) with the
option "OutputMode=NormalGray," "lpstat -l" returns the status
"/usr/lib/cups/filter/hpcups failed." This problem only occurs with
the option above; with "OutputMode=DraftGray," "OutputMode=DraftRGB,"
and "OutputMode=NormalRGB" the printer works fine.
The command "dpkg -S /usr/lib/cups/filter/hpcups" reports that this
file is part of the printer-driver-hpcups package. The package
version is 3.12.2-1ubuntu3.1. I think it was updated recently along
with hplip and printer-driver-postscript-hp, both to version
3.12.2-1ubuntu3.1, and libcups2:i386 to version 1.5.3-0ubuntu4.
Unfortunately, I do not know when they were updated, from which
versions they were updated, or when the last time the printer worked
properly, although it did at one point.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: printer-driver-hpcups 3.12.2-1ubuntu3.1
ProcVersionSignature: Ubuntu 3.2.0-33.52-generic 3.2.31
Uname: Linux 3.2.0-33-generic x86_64
ApportVersion: 2.0.1-0ubuntu15
Architecture: amd64
Date: Thu Nov 29 18:01:19 2012
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64
(20120823.1)
Lpstat: device for DESKJET-830C: hp:/usb/DeskJet_830C?serial=MY99S1216QIN
MachineType: TOSHIBA Satellite L670
MarkForUpload: True
Papersize: letter
PpdFiles: DESKJET-830C: HP Deskjet 832c, hpcups 3.12.2
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-33-generic
root=UUID=5f7f7d9d-ae32-4fbb-a82e-da80e4914774 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/20/11
dmi.bios.vendor: TOSHIBA
dmi.bios.version: 2.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: NALAA
dmi.board.vendor: TOSHIBA
dmi.board.version: 1.00
dmi.chassis.asset.tag: *
dmi.chassis.type: 9
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnTOSHIBA:bvr2.10:bd01/20/11:svnTOSHIBA:pnSatelliteL670:pvrPSK3AU-0KS02S:rvnTOSHIBA:rnNALAA:rvr1.00:cvnTOSHIBA:ct9:cvrN/A:
dmi.product.name: Satellite L670
dmi.product.version: PSK3AU-0KS02S
dmi.sys.vendor: TOSHIBA
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