Hello Dmitry,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 1595566
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1595566
Title:
HP OfficeJet Pro 8740 is not listed in the printers database (lpinfo
-m)
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Hi.
According to http://hplipopensource.com/hplip-
web/models/officejet/hp_officejet_pro_8740.html HP 8740 should be
supported with HPLIP 3.16.5. I've installed HPLIP 3.16.5 from Yaketty
in Xenial by recompiling it to build a native package with native
Xenial dependencies. I've installed the following resulting packages:
hplip, hplip-data, hplip-gui, libhpmud0, libsane-hpaio, printer-
driver-hpcups, printer-driver-postscript-hp. However, lpinfo -m
doesn't list HP 8740:
$ lpinfo -m | grep 8740
gutenprint.5.2://bjc-PIXMA-iP8740/expert Canon PIXMA iP8740 - CUPS+Gutenprint
v5.2.11
foomatic:Canon-PIXMA-iP8740-gutenprint-ijs-simplified.5.2.ppd Canon
PIXMA-iP8740 Foomatic/gutenprint-ijs-simplified.5.2
foomatic:Canon-PIXMA-iP8740-gutenprint-ijs.5.2.ppd Canon PIXMA-iP8740
Foomatic/gutenprint-ijs.5.2
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: hplip (not installed)
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic i686
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: i386
CupsErrorLog:
CurrentDesktop: KDE
Date: Thu Jun 23 17:03:01 2016
InstallationDate: Installed on 2016-04-26 (58 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release i386
(20160420.1)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 003: ID 0e0f:0002 VMware, Inc. Virtual USB Hub
Bus 002 Device 002: ID 0e0f:0003 VMware, Inc. Virtual Mouse
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: VMware, Inc. VMware Virtual Platform
Papersize: a4
PpdFiles: VMware_Virtual_Printer: Generic PostScript Printer
Foomatic/Postscript (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic
root=UUID=c483951c-bc3a-4801-9797-c40b89d25faa ro quiet splash
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/02/2015
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.
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