Hi Stan, I'm going through all your Firefox bug reports with Ubuntu
18.04 and Firefox 62.
I assume you are referring to aetna.com. This site worked fine for me
with Chromium 68 and Chrome 69. For Firefox I had to disable the
NoScript and uBlock extensions before i could see the log in screen.
Do you use any extensions with Firefox on Ubuntu?
** Changed in: firefox (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1773535
Title:
Delicate failure with Ubuntu when using Firebox email
Status in firefox package in Ubuntu:
Incomplete
Bug description:
I received an email from my healthcare provider, Aetna, requesting that I
click on a link to take me to my login screen for a list of claims - they
wanted some information. Using Ubuntu, the link does create a new Firefox
window, but that stays white and never progresses to anything at all. Using
Windows and Firefox, this new window immediately fills up with my login
information and claims information, exactly as Aetna intended it to do. I have
tried the link with Ubuntu multiple times with identical results. I have
rebooted and there was no change. I am up-to-date on updates.
---
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/pcmC2D7p: s 1818 F...m pulseaudio
/dev/snd/controlC2: s 1818 F.... pulseaudio
/dev/snd/controlC0: s 1818 F.... pulseaudio
/dev/snd/controlC1: s 1818 F.... pulseaudio
BuildID: 20180704194937
Channel: Unavailable
CurrentDesktop: Unity
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePlugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
DefaultProfilePrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
DefaultProfilePrefSources: prefs.js
DefaultProfileThemes: extensions.sqlite corrupt or missing
DistroRelease: Ubuntu 16.04
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2016-08-09 (706 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
IpRoute:
default via 192.168.1.254 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.93
metric 600
Package: firefox 61.0.1+build1-0ubuntu0.16.04.1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131
Profile0Extensions: extensions.sqlite corrupt or missing
Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile0Locales: extensions.sqlite corrupt or missing
Profile0Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile0PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile0PrefSources: prefs.js
Profile0Themes: extensions.sqlite corrupt or missing
Profile2Extensions: extensions.sqlite corrupt or missing
Profile2IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile2Locales: extensions.sqlite corrupt or missing
Profile2Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile2PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile2PrefSources: prefs.js
Profile2Themes: extensions.sqlite corrupt or missing
Profile3Extensions: extensions.sqlite corrupt or missing
Profile3IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile3Locales: extensions.sqlite corrupt or missing
Profile3Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile3PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile3PrefSources: prefs.js
Profile3Themes: extensions.sqlite corrupt or missing
Profile4Extensions: extensions.sqlite corrupt or missing
Profile4IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile4Locales: extensions.sqlite corrupt or missing
Profile4Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile4PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile4PrefSources: prefs.js
Profile4Themes: extensions.sqlite corrupt or missing
Profile5Extensions: extensions.sqlite corrupt or missing
Profile5IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile5Locales: extensions.sqlite corrupt or missing
Profile5Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile5PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile5PrefSources: prefs.js
Profile5Themes: extensions.sqlite corrupt or missing
Profile6Extensions: extensions.sqlite corrupt or missing
Profile6IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile6Locales: extensions.sqlite corrupt or missing
Profile6Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile6PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile6PrefSources: prefs.js
Profile6Themes: extensions.sqlite corrupt or missing
Profile7Extensions: extensions.sqlite corrupt or missing
Profile7IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
Profile7Locales: extensions.sqlite corrupt or missing
Profile7Plugins: Shockwave Flash -
/usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
Profile7PrefErrors: Unexpected character ',' whilst parsing int @
/usr/lib/firefox/defaults/pref/vendor-gre.js:8
Profile7PrefSources: prefs.js
Profile7Themes: extensions.sqlite corrupt or missing
RelatedPackageVersions: adobe-flashplugin 1:20170411.1-0ubuntu0.16.04.1
RunningIncompatibleAddons: False
Tags: xenial
Uname: Linux 4.4.0-128-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/02/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2101
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M5A78L-M/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2101:bd12/02/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-M/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
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