*** This bug is a duplicate of bug 1789184 ***
https://bugs.launchpad.net/bugs/1789184
Thank you for taking the time to report this crash and helping to make
this software better. This particular crash has already been reported
and is a duplicate of bug #1789184, so is being marked as such. Please
look at the other bug report to see if there is any missing information
that you can provide, or to see if there is a workaround for the bug.
Additionally, any further discussion regarding the bug should occur in
the other report. Please continue to report any other bugs you may
find.
** Tags removed: need-duplicate-check
** Changed in: hplip (Ubuntu)
Importance: Undecided => Medium
** Attachment removed: "ProcMaps.txt"
https://bugs.launchpad.net/bugs/1795290/+attachment/5195129/+files/ProcMaps.txt
** Attachment removed: "ProcStatus.txt"
https://bugs.launchpad.net/bugs/1795290/+attachment/5195131/+files/ProcStatus.txt
** This bug has been marked a duplicate of bug 1789184
toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object has no
attribute 'DiagnoseQueueAction'
** Information type changed from Private to Public
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https://bugs.launchpad.net/bugs/1795290
Title:
toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
Status in hplip package in Ubuntu:
New
Bug description:
HPLIP Toolbox can not be opened.
ProblemType: Crash
DistroRelease: Ubuntu 18.10
Package: hplip-data 3.18.7+dfsg1-2
ProcVersionSignature: Ubuntu 4.18.0-7.8-generic 4.18.5
Uname: Linux 4.18.0-7-generic x86_64
ApportVersion: 2.20.10-0ubuntu11
Architecture: amd64
CrashCounter: 1
CupsErrorLog:
E [30/Sep/2018:11:55:56 +1000] [cups-deviced] PID 13105 (gutenprint53+usb)
stopped with status 1!
E [30/Sep/2018:12:09:30 +1000] [cups-deviced] PID 2044 (gutenprint53+usb)
stopped with status 1!
E [30/Sep/2018:13:25:33 +1000] [cups-deviced] PID 2034 (gutenprint53+usb)
stopped with status 1!
W [30/Sep/2018:13:40:36 +1000] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Deskjet-2510-series-Gray..\' already exists
W [30/Sep/2018:13:40:36 +1000] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Deskjet-2510-series-RGB..\' already exists
CurrentDesktop: MATE
Date: Mon Oct 1 14:44:08 2018
ExecutablePath: /usr/share/hplip/toolbox.py
InstallationDate: Installed on 2018-09-30 (1 days ago)
InstallationMedia: Ubuntu-MATE 18.10 "Cosmic Cuttlefish" - Beta amd64
(20180927)
InterpreterPath: /usr/bin/python3.6
Lpstat: device for Deskjet-2510-series:
hp:/usb/Deskjet_2510_series?serial=CN34F3JNCZ05QX
MachineType: Gigabyte Technology Co., Ltd. GA-78LMT-USB3
PackageArchitecture: all
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Deskjet-2510-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Deskjet-2510-series.ppd: Permission denied
ProcCmdline: /usr/bin/python3 /usr/bin/hp-toolbox
ProcEnviron:
LANGUAGE=en_AU:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_AU.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-7-generic
root=UUID=583b8a92-23ba-4bdf-b640-83051bc0abfe ro quiet splash vt.handoff=1
Python3Details: /usr/bin/python3.6, Python 3.6.6+, python3-minimal, 3.6.6-1
PythonArgs: ['/usr/bin/hp-toolbox']
PythonDetails: /usr/bin/python2.7, Python 2.7.15+, python-minimal, 2.7.15-3
SourcePackage: hplip
Title: toolbox.py crashed with AttributeError in initUI(): 'DevMgr5' object
has no attribute 'DiagnoseQueueAction'
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 04/23/2013
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FA
dmi.board.name: GA-78LMT-USB3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias:
dmi:bvnAwardSoftwareInternational,Inc.:bvrFA:bd04/23/2013:svnGigabyteTechnologyCo.,Ltd.:pnGA-78LMT-USB3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-78LMT-USB3:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-78LMT-USB3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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