Public bug reported:

I tried support platforms and was told that onscreen keyboard won’t
appear all the time even if you enable it through accessibility. I have
experienced it first hand on a laptop where the keyboard is dead.As you
can see in the screen shot attached, I expect to see OSK after enabling
it from setting and activating through Accessibility. But there is no
sign of OSK. I am typing this from a physical keyboard and till now
there is no sign of OSK. It will be great if you can fix it.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-shell 3.28.3-0ubuntu0.18.04.2
ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
Uname: Linux 4.15.0-36-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 17 06:13:20 2018
DisplayManager: gdm3
InstallationDate: Installed on 2018-02-11 (247 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to bionic on 2018-04-27 (172 days ago)

** Affects: gnome-shell (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: osk

** Attachment added: "Screenshot from 2018-10-17 06-16-24.png"
   
https://bugs.launchpad.net/bugs/1798227/+attachment/5201931/+files/Screenshot%20from%202018-10-17%2006-16-24.png

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https://bugs.launchpad.net/bugs/1798227

Title:
  OnScreen Keyboard missing

Status in gnome-shell package in Ubuntu:
  New

Bug description:
  I tried support platforms and was told that onscreen keyboard won’t
  appear all the time even if you enable it through accessibility. I
  have experienced it first hand on a laptop where the keyboard is
  dead.As you can see in the screen shot attached, I expect to see OSK
  after enabling it from setting and activating through Accessibility.
  But there is no sign of OSK. I am typing this from a physical keyboard
  and till now there is no sign of OSK. It will be great if you can fix
  it.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: gnome-shell 3.28.3-0ubuntu0.18.04.2
  ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
  Uname: Linux 4.15.0-36-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.4
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct 17 06:13:20 2018
  DisplayManager: gdm3
  InstallationDate: Installed on 2018-02-11 (247 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  SourcePackage: gnome-shell
  UpgradeStatus: Upgraded to bionic on 2018-04-27 (172 days ago)

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