Thank you for reporting this bug to Ubuntu. Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed. ** Changed in: alsa-driver (Ubuntu) Status: New => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1738515 Title: [Precision 5510, Realtek ALC3266, Black Speaker, Internal] No sound at all after plugging in headphones Status in alsa-driver package in Ubuntu: Won't Fix Bug description: Sound worked before, but after plugging in headphones, sound does not work through either headphones or internal speakers. Sound continues not to work after unplugging headphones. I tried: 1. killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse* 2. wait 10 seconds 3. reboot Then sound worked in internal speakers, but when I plugged in headphones, I got the same result. I tested the sound using "Test Speakers" in Settings, and by playing youtube videos in Firefox. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: paul 1374 F...m pulseaudio /dev/snd/controlC0: paul 1374 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri Dec 15 22:15:26 2017 InstallationDate: Installed on 2017-12-08 (7 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) PackageArchitecture: all ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0c: paul 1374 F...m pulseaudio /dev/snd/controlC0: gdm 1055 F.... pulseaudio paul 1374 F.... pulseaudio Symptom_Jack: Black Speaker, Internal Symptom_Type: No sound at all Title: [Precision 5510, Realtek ALC3266, Black Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/11/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.0 dmi.board.name: 0WVDX2 dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.0:bd08/11/2017:svnDellInc.:pnPrecision5510:pvr:rvnDellInc.:rn0WVDX2:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.family: To be filled by O.E.M. dmi.product.name: Precision 5510 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1738515/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
