[Expired for hplip (Ubuntu) because there has been no activity for 60
days.]
** Changed in: hplip (Ubuntu)
Status: Incomplete => Expired
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https://bugs.launchpad.net/bugs/373043
Title:
HP printer hangs in the middle of large print jobs
Status in HPLIP:
Incomplete
Status in hplip package in Ubuntu:
Expired
Bug description:
Binary package hint: hplip
On Ubuntu 9.04 while printing a document from Openoffice, my printer,
an HP c4385, just stops in the middle of the job. It prints out a few
pages and then started to feed the next piece of paper through and it
stopped. (Not a paper jam) At this point the only thing I can do is
press the power button on the printer. When I do this it rolls the
paper out of the printer, and then tries to shut down but it freezes
then and I have to pull the power cord on it. When I turn it back on
it doesn't resume printing or anything, I have to go reprint the
document again. This only seems to happen when it's a very large print
job. The document that I was able to reproduce this numerous times
with was 20 pages and it contained a lot of images with transparency
in them. The print job was near 400MB in size. This printer is on the
network and I tried with other computers on the network and I was able
to reproduce the problem. I'm able to print this document fine from
Openoffice on Windows so it's not a printer problem.
Steps to reproduce
1. Open system-config-printer, right click on the printer and select
Properties.
2. Go to Job Options
3. At the bottom under Other Options add a new value called "outputorder" (no
quotes)
4. For the value of outputorder add "reverse" (no quotes), click Apply
5. Open the attached document in OpenOffice
6. File > Print. Only print pages 1-14
7. Be patient it takes a long time to process the job
8. Printer freezes up consistently on the third page (Page 12 since it's
reverse) Then this starts appearing in the system log until I pull the plug on
the printer to reset it
Photosmart_C4380_series?ip=192.168.1.3: io/hpmud/jd.c 525: timeout
write_channel hp:/net/Photosmart_C4380_series?ip=192.168.1.3
ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Lpstat: device for Photosmart_C4380:
hp:/net/Photosmart_C4380_series?ip=192.168.1.3
MachineType: Hewlett-Packard HP Pavilion dv6500 Notebook PC
NonfreeKernelModules: nvidia
Package: hpijs 3.9.2-3ubuntu4
Papersize: letter
PpdFiles: Photosmart_C4380: HP Photosmart c4380 Series hpijs, 3.9.2
ProcCmdLine: root=UUID=b22143b2-814c-45da-8c40-7ed05c9ea228 ro quiet splash
vga=0x361
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/zsh
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
SourcePackage: hplip
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