I'm also having an issue with my ux391ua running MATE18.04 with no
Windows 10 installed. There is sound output audible with headphones on
and volume >100% but it is very distorted and crackly. 18.10 was not
helpful and updating kerenel to 19 doesn't change anything.
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC294 Analog [ALC294 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
pacmd list-cards
1 card(s) available.
index: 0
name: <alsa_card.pci-0000_00_1f.3>
driver: <module-alsa-card.c>
owner module: 7
properties:
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xec228000 irq 135"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "9d71"
device.product.name = "Sunrise Point-LP HD Audio"
device.form_factor = "internal"
device.string = "0"
device.description = "Built-in Audio"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
I've tried various mixer related avenues which do nothing. I noticed
that pavucontrol shows sound btw.
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1784485
Title:
[ZenBook S UX391UA, Realtek ALC294, Mic, Internal] No sound at all
Status in alsa-driver package in Ubuntu:
Confirmed
Bug description:
Internal speaker - not sound at all
Cable Headphonse - realy quiet disorted sound
Bluetooth headphones - sound works fine
On Windows 10 everything works fine.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pmichalski 7964 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 30 22:32:10 2018
InstallationDate: Installed on 2018-07-17 (12 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pl_PL.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
Symptom_Card: Wbudowany dźwięk - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 2988 F.... pulseaudio
pmichalski 7964 F.... pulseaudio
Symptom_Jack: Mic, Internal
Symptom_Type: No sound at all
Title: [ZenBook S UX391UA, Realtek ALC294, Mic, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/18/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX391UA.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX391UA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook S
dmi.product.name: ZenBook S UX391UA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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