the bug is years old without activity nor new report and the code
changed quite a lot since, closing, feel free to register new bugs if
you have issues in newer versions though

** Changed in: gnome-control-center (Ubuntu)
       Status: Incomplete => Invalid

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  gnome sometimes uses keycodes instead of characters

Status in gnome-control-center package in Ubuntu:

Bug description:
  I have set the shortcut ctrl+esc for opening a new gnome-terminal. In
  the following I will refer with the "lower key" to the capslock-key
  itself and with "capslock" to the behavior, also the "upper key" is
  the escape key itself, "esc" is its behavior.

  I swapped the capslock-key and the esc-key, so that with the shortcut
  remaining, so that I press ctrl+lower key to open a terminal. This
  works for a while. However, after some time, gnome "forgets" that the
  keys are swapped and ctrl+lower key doesn't translate into any action,
  while ctrl+upper key opens the terminal and activates capslock at the
  same time. For all other applications, the lower key keeps being used
  as esc, and the upper as capslock, only the shortcut is broken. It can
  be restored by setting in system -> preferences -> keyboard shortcuts
  the shortcut for opening the terminal to some other value and then
  back to ctrl+lower key. However, after a while, gnome forgets it

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