Public bug reported: This is on Precision 3620, Precision 5820, Precision 7820 - systems with AMD bundled for OEM fail to properly boot after update/upgrade. I believe this is related to this issue:
https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Since our image contains the amdgpu-pro package we are impacted. Canonical image is not impacted. Various systems (Precision 3420, 3620, 5820, and 7820) are having login issues with AMD GPUs after running system updates on the OEM Ubuntu image. After running sudo apt-get update && apt-get upgrade, the system will exhibit one of a few different behaviors: • Boots to a black screen • Loops at login • Boots to a screen indicating the system has been forced to low graphics mode and hard locks. I have a systems in the lab that exhibits this issue and I don’t know how to get around it. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-143.169-generic 4.4.170 Uname: Linux 4.4.0-143-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 BootLog: Scanning for Btrfs filesystems UBUNTU: clean, 267691/28237824 files, 3796147/112924672 blocks CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Fri Mar 15 13:22:36 2019 DistUpgraded: Fresh install DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Subsystem: Dell Device [1028:06c7] Advanced Micro Devices, Inc. [AMD/ATI] Lexa XT [Radeon PRO WX 2100] [1002:6995] (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:0b0c] InstallationDate: Installed on 2019-03-14 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. Precision Tower 3420 ProcEnviron: TERM=linux PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-143-generic root=UUID=ced18cfc-68aa-461d-a69d-d482f5880d16 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg crash UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/07/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 2.11.2 dmi.board.name: 02K9CR dmi.board.vendor: Dell Inc. dmi.board.version: A02 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr2.11.2:bd11/07/2018:svnDellInc.:pnPrecisionTower3420:pvr:rvnDellInc.:rn02K9CR:rvrA02:cvnDellInc.:ct3:cvr: dmi.product.name: Precision Tower 3420 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.12.3+16.04.20180221-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.91-2~16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~16.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.8 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2 xserver.bootTime: Fri Mar 15 13:21:28 2019 xserver.configfile: default xserver.devices: xserver.logfile: /var/log/Xorg.0.log xserver.outputs: xserver.version: 2:1.18.4-0ubuntu0.8 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug crash ubuntu xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1820323 Title: xorg crash Status in xorg package in Ubuntu: New Bug description: This is on Precision 3620, Precision 5820, Precision 7820 - systems with AMD bundled for OEM fail to properly boot after update/upgrade. I believe this is related to this issue: https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Since our image contains the amdgpu-pro package we are impacted. Canonical image is not impacted. Various systems (Precision 3420, 3620, 5820, and 7820) are having login issues with AMD GPUs after running system updates on the OEM Ubuntu image. After running sudo apt-get update && apt-get upgrade, the system will exhibit one of a few different behaviors: • Boots to a black screen • Loops at login • Boots to a screen indicating the system has been forced to low graphics mode and hard locks. I have a systems in the lab that exhibits this issue and I don’t know how to get around it. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-143.169-generic 4.4.170 Uname: Linux 4.4.0-143-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 BootLog: Scanning for Btrfs filesystems UBUNTU: clean, 267691/28237824 files, 3796147/112924672 blocks CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Fri Mar 15 13:22:36 2019 DistUpgraded: Fresh install DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Subsystem: Dell Device [1028:06c7] Advanced Micro Devices, Inc. [AMD/ATI] Lexa XT [Radeon PRO WX 2100] [1002:6995] (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:0b0c] InstallationDate: Installed on 2019-03-14 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. Precision Tower 3420 ProcEnviron: TERM=linux PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-143-generic root=UUID=ced18cfc-68aa-461d-a69d-d482f5880d16 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg crash UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/07/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 2.11.2 dmi.board.name: 02K9CR dmi.board.vendor: Dell Inc. dmi.board.version: A02 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr2.11.2:bd11/07/2018:svnDellInc.:pnPrecisionTower3420:pvr:rvnDellInc.:rn02K9CR:rvrA02:cvnDellInc.:ct3:cvr: dmi.product.name: Precision Tower 3420 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.12.3+16.04.20180221-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.91-2~16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~16.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.8 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2 xserver.bootTime: Fri Mar 15 13:21:28 2019 xserver.configfile: default xserver.devices: xserver.logfile: /var/log/Xorg.0.log xserver.outputs: xserver.version: 2:1.18.4-0ubuntu0.8 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1820323/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
