Same configuration as the OP, but launching from Unity.
Same problem occurring.


** Attachment added: "Empathy debug log"
   
https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/900921/+attachment/2639311/+files/mission-control-19-12-11_11-01-44.log

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https://bugs.launchpad.net/bugs/900921

Title:
  can't create new conversations from the contact list

Status in Chat app, and Telepathy user interface:
  Incomplete
Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  I start from a fresh boot and launch empathy from the gnome-shell

  Using the contact list I double click on a user I want to chat to.

  This does not open a conversation

  I search for a user in the shell and start gnome-contacts with that
  user highlighted, I can then launch a conversation with that user.

  This opens a conversation with that user.

  I then go back to the contact list (empathy) and double click on
  another user, this then loads as a new tab in the open conversation.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: empathy 3.2.0.1-0ubuntu1.1
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
  Uname: Linux 3.0.0-13-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  Date: Tue Dec  6 20:22:18 2011
  EcryptfsInUse: Yes
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)

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