Thank you for your bug report. Could you add your journalctl log after getting
the issue?
Could you also give some details on the computer you are using? (is it a
laptop? what model?)
** Changed in: gnome-settings-daemon (Ubuntu)
Importance: Undecided => Low
** Changed in: gnome-settings-daemon (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1770629
Title:
Keyboard and mouse lockup when using media keys to adjust volume
Status in gnome-settings-daemon package in Ubuntu:
Incomplete
Bug description:
Ubuntu 18.04 LTS
gnome-settings-daemon 3.28.1-0ubuntu1
Summary:
--------
When I press any of my keyboard's volume up/down/mute keys, my
keyboard and mouse lock up completely. (Mouse pointer frozen and no
keypresses have any effect). The rest of the system continues to
function normally. The on-screen volume notification appears
repeatedly every few seconds.
Variations:
-----------
Occasionally, I can press the buttons a few times with no effect,
before the lock-up eventually happens.
Also occasionally, my Gnome session may crash completely to a black
screen a few seconds after the input devices lock up.
I haven't been able to discern a pattern to when these different
effects occur.
Troubleshooting attempted:
--------------------------
I can reproduce this when running from a Live USB on the same system.
Disabling the keyboard shortcuts for volume up/down and mute in the
keyboard settings GUI does not prevent this issue.
If I set different keys for these shortcuts, they work fine - the
problem is specific to my keyboard's special media keys.
The other (non-audio-related) media keys on my keyboard work fine.
I have gone through the suggested "Useful Information" steps at
https://wiki.ubuntu.com/Hotkeys/Troubleshooting and will attach the
output files to this report.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-settings-daemon 3.28.1-0ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri May 11 12:30:24 2018
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-12-14 (147 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_GB.UTF-8
SHELL=/bin/zsh
SourcePackage: gnome-settings-daemon
UpgradeStatus: Upgraded to bionic on 2018-04-27 (13 days ago)
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https://bugs.launchpad.net/ubuntu/+source/gnome-settings-daemon/+bug/1770629/+subscriptions
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