> Do you get the issue in the lock screen as well on only on the boot greeter?
Yes

> Could you try adding another user to the system and see if it has the
same bug?

Here are my steps:
1. Add a new user with a password made of lowercase, numbers and a % sign
1. Lock the screen
1. "Login as another user"
1. Use the lowercase password
1. Logged in 
1. Lock the screen
1. Use the same password, with capslock on
1. Logged in

To be clear, it works when:
* There is an external keyboard connected to the laptop and I use the external 
keyboard
* There is an external keyboard connected to the laptop and I use the internal 
keyboard
* There is no external keyboard connected to the laptop and I use the internal 
keyboard

If you have any pointers, I'm happy to help by providing logs and
looking at/building some code. I won't touch any config until we sort
this out

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1828116

Title:
  Password works uppercase and lowercase

Status in gdm3 package in Ubuntu:
  Incomplete
Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  When I log in on the console, I can type my password either uppercase
  or lowercase. I can log in regardless.

  $ uname -a
  4.15.0-48-generic #51-Ubuntu SMP Wed Apr 3 08:28:49 UTC 2019 x86_64 x86_64 
x86_64 GNU/Linux

  Ubuntu 18.04 patched as of today.

  $ sudo cat /etc/shadow | grep $USER
  ...:$6$...
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2019-02-06 (94 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 
(20180725)
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: gdm3 3.28.3-0ubuntu18.04.4
  PackageArchitecture: amd64
  ProcVersionSignature: Ubuntu 4.15.0-48.51-generic 4.15.18
  Tags:  bionic
  Uname: Linux 4.15.0-48-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True

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