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I think it's important to have a look at the high level user experience
around software updating in Ubuntu. This is all tested on the latest
Ubuntu 19 (installed a few days ago).
Apologies if this is the wrong place to post, and that I'm bundling a
couple of things together. These issues go across "Ubuntu Software",
"Software Updater" and "Software & Updates", and I didn't want to spam
ya'll with multiple small disjointed issues. On the other hand I think
this stuff is super-important for user experience and needs discussing
in a bug context, not a support context.
1) Searching for "software" under "Show Applications", produces a screen with
these options:
"Ubuntu Softw..."
"Software & Up..."
"Software Upd..."
This is a poor experience. There's no way for a new user to tell these 3 things
apart, and for a real newbie it's not even obvious when opening them. For
example, my initial thought with "Ubuntu Software" is perhaps it is just for
installing snaps, that's the kind of unexpected confusion that can happen when
there's multiple similar-sounding options on a menu.
My suggestion would be to only have "Ubuntu Software". Remove the
.desktop files for the other options, but make them available from
within "Ubuntu Software".
2) "Software & Updates" has CD/DVD options, which is (a) antiquated and
(b) unclear how it works. I understand it likely works by standardized
mount paths, but most users nowadays will be installing with a USB stick
which has no support. Imagine a new user who needs to install custom
broadlink drivers from USB stick, but there's no way to easily configure
the package manager to do it. That was my situation, I ended up finding
the .deb file on the USB manually. I think you should just rework all
this as an "Installation Media" option, and search all mounted paths for
an Ubuntu signature.
** Affects: gnome-software (Ubuntu)
Importance: Undecided
Status: New
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UX issues in "Ubuntu Software" and related applications
https://bugs.launchpad.net/bugs/1839212
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