Hi Chris,  I've up'd your user level, you should be able to post now.

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https://bugs.launchpad.net/bugs/1839212

Title:
  UX issues in "Ubuntu Software" and related applications

Status in gnome-software package in Ubuntu:
  Invalid

Bug description:
  I think it's important to have a look at the high level user
  experience around software updating in Ubuntu. This is all tested on
  the latest Ubuntu 19 (installed a few days ago).

  Apologies if this is the wrong place to post, and that I'm bundling a
  couple of things together. These issues go across "Ubuntu Software",
  "Software Updater" and "Software & Updates", and I didn't want to spam
  ya'll with multiple small disjointed issues. On the other hand I think
  this stuff is super-important for user experience and needs discussing
  in a bug context, not a support context.

  1) Searching for "software" under "Show Applications", produces a screen with 
these options:
  "Ubuntu Softw..."
  "Software & Up..."
  "Software Upd..."
  This is a poor experience. There's no way for a new user to tell these 3 
things apart, and for a real newbie it's not even obvious when opening them. 
For example, my initial thought with "Ubuntu Software" is perhaps it is just 
for installing snaps, that's the kind of unexpected confusion that can happen 
when there's multiple similar-sounding options on a menu.

  My suggestion would be to only have "Ubuntu Software". Remove the
  .desktop files for the other options, but make them available from
  within "Ubuntu Software".

  2) "Software & Updates" has CD/DVD options, which is (a) antiquated
  and (b) unclear how it works. I understand it likely works by
  standardized mount paths, but most users nowadays will be installing
  with a USB stick which has no support. Imagine a new user who needs to
  install custom broadlink drivers from USB stick, but there's no way to
  easily configure the package manager to do it. That was my situation,
  I ended up finding the .deb file on the USB manually. I think you
  should just rework all this as an "Installation Media" option, and
  search all mounted paths for an Ubuntu signature.

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