Public bug reported: Headphones not detected, low output volume(even when I put more then 100% volume), right speaker doesnt work. Here is output of some commands I was guided to post here, from troubleshoot instruction. https://help.ubuntu.com/community/SoundTroubleshooting
XPS-15-9560:~$ sudo aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital] Subdevices: 1/1 Subdevice #0: subdevice #0 find /lib/modules/`uname -r` | grep snd -This command gives a large list XPS-15-9560:~$ lspci -v | grep -A7 -i "audio" 00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31) (prog-if 80) Subsystem: Dell Device 07be Flags: bus master, fast devsel, latency 32, IRQ 17 Memory at ed128000 (64-bit, non-prefetchable) [size=16K] Memory at ed100000 (64-bit, non-prefetchable) [size=64K] Capabilities: <access denied> Kernel driver in use: snd_hda_intel Kernel modules: snd_hda_intel ********Information you required in the bug report:****** XPS-15-9560:~$ apt-cache policy pkgname alsa-base alsa-base: Installed: 1.0.25+dfsg-0ubuntu5 Candidate: 1.0.25+dfsg-0ubuntu5 Version table: *** 1.0.25+dfsg-0ubuntu5 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages 500 http://archive.ubuntu.com/ubuntu xenial/main i386 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-164.192-generic 4.4.186 Uname: Linux 4.4.0-164-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: vasko 2204 F...m pulseaudio /dev/snd/controlC0: vasko 2204 F.... pulseaudio CurrentDesktop: Unity Date: Sat Sep 21 22:05:15 2019 InstallationDate: Installed on 2018-10-15 (340 days ago) InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Type: Only some of outputs are working Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.16.0 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.16.0:bd07/26/2019:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-09-06T23:26:58.909811 ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial ** Description changed: Headphones not detected, low output volume(even when I put more then 100% volume), right speaker doesnt work. Here is output of some commands I was guided to post here, from troubleshoot instruction. https://help.ubuntu.com/community/SoundTroubleshooting XPS-15-9560:~$ sudo aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog] - Subdevices: 0/1 - Subdevice #0: subdevice #0 + Subdevices: 0/1 + Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital] - Subdevices: 1/1 - Subdevice #0: subdevice #0 + Subdevices: 1/1 + Subdevice #0: subdevice #0 find /lib/modules/`uname -r` | grep snd -This command gives a large list XPS-15-9560:~$ lspci -v | grep -A7 -i "audio" 00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31) (prog-if 80) - Subsystem: Dell Device 07be - Flags: bus master, fast devsel, latency 32, IRQ 17 - Memory at ed128000 (64-bit, non-prefetchable) [size=16K] - Memory at ed100000 (64-bit, non-prefetchable) [size=64K] - Capabilities: <access denied> - Kernel driver in use: snd_hda_intel - Kernel modules: snd_hda_intel - + Subsystem: Dell Device 07be + Flags: bus master, fast devsel, latency 32, IRQ 17 + Memory at ed128000 (64-bit, non-prefetchable) [size=16K] + Memory at ed100000 (64-bit, non-prefetchable) [size=64K] + Capabilities: <access denied> + Kernel driver in use: snd_hda_intel + Kernel modules: snd_hda_intel ********Information you required in the bug report:****** - XPS-15-9560:~$ lsb_release -rd - Description: Ubuntu 16.04.6 LTS - Release: 16.04 - XPS-15-9560:~$ apt-cache policy pkgname alsa-base alsa-base: - Installed: 1.0.25+dfsg-0ubuntu5 - Candidate: 1.0.25+dfsg-0ubuntu5 - Version table: - *** 1.0.25+dfsg-0ubuntu5 500 - 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages - 500 http://archive.ubuntu.com/ubuntu xenial/main i386 Packages - 100 /var/lib/dpkg/status + Installed: 1.0.25+dfsg-0ubuntu5 + Candidate: 1.0.25+dfsg-0ubuntu5 + Version table: + *** 1.0.25+dfsg-0ubuntu5 500 + 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages + 500 http://archive.ubuntu.com/ubuntu xenial/main i386 Packages + 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-164.192-generic 4.4.186 Uname: Linux 4.4.0-164-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.19 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/pcmC0D0p: vasko 2204 F...m pulseaudio - /dev/snd/controlC0: vasko 2204 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/pcmC0D0p: vasko 2204 F...m pulseaudio + /dev/snd/controlC0: vasko 2204 F.... pulseaudio CurrentDesktop: Unity Date: Sat Sep 21 22:05:15 2019 InstallationDate: Installed on 2018-10-15 (340 days ago) InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Type: Only some of outputs are working Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.16.0 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.16.0:bd07/26/2019:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-09-06T23:26:58.909811 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1844887 Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem Status in alsa-driver package in Ubuntu: New Bug description: Headphones not detected, low output volume(even when I put more then 100% volume), right speaker doesnt work. Here is output of some commands I was guided to post here, from troubleshoot instruction. https://help.ubuntu.com/community/SoundTroubleshooting XPS-15-9560:~$ sudo aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital] Subdevices: 1/1 Subdevice #0: subdevice #0 find /lib/modules/`uname -r` | grep snd -This command gives a large list XPS-15-9560:~$ lspci -v | grep -A7 -i "audio" 00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31) (prog-if 80) Subsystem: Dell Device 07be Flags: bus master, fast devsel, latency 32, IRQ 17 Memory at ed128000 (64-bit, non-prefetchable) [size=16K] Memory at ed100000 (64-bit, non-prefetchable) [size=64K] Capabilities: <access denied> Kernel driver in use: snd_hda_intel Kernel modules: snd_hda_intel ********Information you required in the bug report:****** XPS-15-9560:~$ apt-cache policy pkgname alsa-base alsa-base: Installed: 1.0.25+dfsg-0ubuntu5 Candidate: 1.0.25+dfsg-0ubuntu5 Version table: *** 1.0.25+dfsg-0ubuntu5 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages 500 http://archive.ubuntu.com/ubuntu xenial/main i386 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.4.0-164.192-generic 4.4.186 Uname: Linux 4.4.0-164-generic x86_64 NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia ApportVersion: 2.20.1-0ubuntu2.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC0D0p: vasko 2204 F...m pulseaudio /dev/snd/controlC0: vasko 2204 F.... pulseaudio CurrentDesktop: Unity Date: Sat Sep 21 22:05:15 2019 InstallationDate: Installed on 2018-10-15 (340 days ago) InstallationMedia: Ubuntu 14.04.5 LTS "Trusty Tahr" - Release amd64 (20160803) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Type: Only some of outputs are working Title: [HDA-Intel - HDA Intel PCH, playback] Playback problem UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.16.0 dmi.board.name: 0JHP5H dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.16.0:bd07/26/2019:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn0JHP5H:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.name: XPS 15 9560 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.modprobe.d.alsa-base.conf: 2019-09-06T23:26:58.909811 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1844887/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
