Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1851385
Title:
ubuntu 19.10 / print bug : requires authentication
Status in cups package in Ubuntu:
Confirmed
Bug description:
Hello,
I have 2 computers(one laptop and one desktop) which have a dual boot
Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a
USB port from my modem on which my computers are connected using Wi-
Fi.
Since the upgrade of Ubuntu to version 19.10, I cannot print. On both
computers I get the same message : [The printer] requires
authentication / credentials required in order to print.
With Ubuntu 19.04, I had absolutely no problem. I tried with a live
USB with Ubuntu 19.04, there is no problem, the printer works. With a
Ubuntu live 19.10, it doesn't work.
If I plug the printer directly on a USB port on my computer, I get the
same error message : [The printer] requires authentication /
credentials required in order to print.
It's the same behaviour on both computers, no I guess it must be a
bug. Anyway I don't know which authentication I could do, with which
ID and password ?
Thank you very much
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
Uname: Linux 5.3.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 5 15:12:07 2019
Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi:
smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B
MachineType: Acer Aspire V5-571
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2:
grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic
root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/21/2012
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V2.15
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire V5-571
dmi.board.vendor: Acer
dmi.board.version: V2.15
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.15
dmi.modalias:
dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15:
dmi.product.family: Aspire V5-571
dmi.product.name: Aspire V5-571
dmi.product.sku: Aspire V5-571_072A_2.15
dmi.product.version: V2.15
dmi.sys.vendor: Acer
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