Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: hplip (Ubuntu)
Status: New => Confirmed
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1851918
Title:
`hp-check -r` crashes with "AttributeError: module 'PIL.Image' has no
attribute 'VERSION'"
Status in HPLIP:
New
Status in hplip package in Ubuntu:
Confirmed
Status in pillow package in Ubuntu:
Confirmed
Status in python-imaging package in Ubuntu:
Confirmed
Bug description:
Steps to reproduce:
1. Install HPLIP on Ubuntu 19.10 with `sudo apt-get install hplip*`
2. Run `hp-check -r`
Expected results:
* `hp-check -r` runs without errors
Actual results:
* `hp-check -r` shows many errors and crashes:
$ hp-check -r
Saving output in log file: /home/mate/hp-check.log
HP Linux Imaging and Printing System (ver. 3.19.6)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied
tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time
dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: ubuntu-19.10 version is not supported. Using ubuntu-19.04
versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.3.0-18-generic #19-Ubuntu SMP Tue Oct 8 20:14:06 UTC 2019 GNU/Linux
Host: eoan
Proc: 5.3.0-18-generic #19-Ubuntu SMP Tue Oct 8 20:14:06 UTC 2019 GNU/Linux
Distribution: ubuntu 19.10
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.19.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu
distro 19.10 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.19.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.19.6
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 11/09/19 12:58:30
version = 3.19.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System
REQUIRED 1.1 - INCOMPAT 'CUPS may not
be installed or not running'
gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.27 OK -
error: xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 - MISSING 'xsane needs to
be installed'
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.27 OK -
error: dbus DBus - Message bus system
REQUIRED - 1.12.14 MISSING 'DBUS may not
be installed or not running'
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
network network -wget
OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils
OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
error: libjpeg libjpeg - JPEG library
REQUIRED - - MISSING 'libjpeg needs
to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - - MISSING 'cups-devel
needs to be installed'
error: cups-image CUPS image - CUPS image development files
REQUIRED - - MISSING 'cups-image
needs to be installed'
libpthread libpthread - POSIX threads library
REQUIRED - b'2.30' OK -
error: libusb libusb - USB library
REQUIRED - 1.0 MISSING 'libusb needs
to be installed'
sane SANE - Scanning library
REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files
REQUIRED - - MISSING 'sane-devel
needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library
development files REQUIRED 5.0.9 - MISSING
'libnetsnmp-devel needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.1.1 MISSING 'libcrypto
needs to be installed'
python3X Python 2.2 or greater - Python programming language
REQUIRED 2.2 3.7.5 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4
OPTIONAL 4.0 - MISSING
'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)
REQUIRED 4.0 - MISSING 'python3-pyqt4
needs to be installed'
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.12 OK -
python3-xml Python XML libraries
REQUIRED - 2.2.7 OK -
error: python3-devel Python devel - Python development files
REQUIRED 2.2 3.7.5 MISSING 'python3-devel
needs to be installed'
Traceback (most recent call last):
File "/usr/bin/hp-check", line 862, in <module>
num_errors, num_warns = dep.validate(time_flag, is_quiet_mode)
File "/usr/bin/hp-check", line 368, in validate
self.core.dependencies[dep])
File "/usr/bin/hp-check", line 210, in __update_deps_info
installed_ver = self.core.version_func[deps_info[6]]()
File "/usr/share/hplip/installer/dcheck.py", line 372, in get_pil_version
return Image.VERSION
AttributeError: module 'PIL.Image' has no attribute 'VERSION'
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: hplip 3.19.6+dfsg0-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
Uname: Linux 5.3.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
CurrentDesktop: MATE
Date: Sat Nov 9 12:51:04 2019
InstallationDate: Installed on 2019-10-19 (21 days ago)
InstallationMedia: Ubuntu-MATE 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 80ee:0021 VirtualBox USB Tablet
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: innotek GmbH VirtualBox
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic
root=UUID=137b8a06-6b6f-4176-9f0f-09b1e4b2c65a ro quiet splash
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2006
dmi.bios.vendor: innotek GmbH
dmi.bios.version: VirtualBox
dmi.board.name: VirtualBox
dmi.board.vendor: Oracle Corporation
dmi.board.version: 1.2
dmi.chassis.type: 1
dmi.chassis.vendor: Oracle Corporation
dmi.modalias:
dmi:bvninnotekGmbH:bvrVirtualBox:bd12/01/2006:svninnotekGmbH:pnVirtualBox:pvr1.2:rvnOracleCorporation:rnVirtualBox:rvr1.2:cvnOracleCorporation:ct1:cvr:
dmi.product.family: Virtual Machine
dmi.product.name: VirtualBox
dmi.product.version: 1.2
dmi.sys.vendor: innotek GmbH
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1851918/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
