Sorry for the lack of a timely response Connor.
Is the problem still present?
If so, can you check whether there are crash files for firefox in
/var/crash/ ?
And can you run the following commands in a terminal:
sudo apt install firefox-dbg # this will prompt for your admin password
firefox -g
then when you see the "(gdb) " prompt, type "r" and the return key. Wait
for firefox to crash, and at the gdb prompt, type "t a a bt" then return
key. Press return while the "type <return> to continue" message is
displayed, and then copy the contents of the terminal window and share
them here. Thanks!
** Changed in: firefox (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1852024
Title:
firefox won't start
Status in firefox package in Ubuntu:
Incomplete
Bug description:
After prompting me to restart for updates, Firefox no longer starts.
If started from terminal, I am told it has segfaulted.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: firefox 70.0.1+build1-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-66.75-generic 4.15.18
Uname: Linux 4.15.0-66-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: connor 25333 F.... pulseaudio
/dev/snd/controlC0: connor 25333 F.... pulseaudio
BuildID: 20191031085722
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Sun Nov 10 14:35:26 2019
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant
compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-06-02 (526 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
IpRoute:
default via 10.0.0.1 dev enp5s0 proto dhcp metric 100
10.0.0.0/24 dev enp5s0 proto kernel scope link src 10.0.0.211 metric 100
169.254.0.0/16 dev enp5s0 scope link metric 1000
172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-0c16553c-f03b-44b9-b951-47a9a1180602
PrefErrors: Unexpected character ',' before close parenthesis @
/usr/lib/firefox/omni.ja:greprefs.js:930
PrefSources: prefs.js
ProcEnviron:
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
Profiles: Profile0 (Default) - LastVersion=70.0.1/20191031085722
RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-0c16553c-f03b-44b9-b951-47a9a1180602
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/31/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F2
dmi.board.asset.tag: Default string
dmi.board.name: X399 AORUS Gaming 7
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF2:bd08/31/2017:svnGigabyteTechnologyCo.,Ltd.:pnX399AORUSGaming7:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnX399AORUSGaming7:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: X399 AORUS Gaming 7
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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