** Attachment added: "19.04_error_log"
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1853879/+attachment/5309097/+files/19.04_error_log
** Changed in: cups (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1853879
Title:
Dell E310dw: Default driver doesn't work, driverless fails on sides
=two-sided-long-edge
Status in cups package in Ubuntu:
Confirmed
Bug description:
Dell E310dw printer which worked well on 19.04 has problems in 19.10:
First, I went through the CUPS web interface to add the printer. The
interface gave me a choice of two entries with the same name plus one
with "driverless" added. I chose the first entry (not driverless) and
completed adding the printer. On the Printers page, the Dell was now
listed. When I tried "Print Test Page", I got many pages each
containing a single line of symbols.
I deleted the printer in the web interface, intending to start again and
choose the second option. But after I did Delete Printer, CUPS took me back to
the Printers page which now listed:
[email protected] Dell Printer E310dw,
driverless, cups-filters 1.25.11
So I clicked on that printer and tried Print Test Page, which worked.
So then I tried a duplex print (which is really what I need this
morning):
lp -o sides=two-sided-long-edge -o collate=true -d
[email protected] filename.pdf
It printed the PDF 2-sided, but with the sides flipped around the
short edge, as if it was a landscape print. I tried the same command
with sides=two-sided-short-edge and it flipped the same way. So sides
is handling duplex but ignoring which edge is supposed to be used, and
defaulting to landscape which I'd guess is less commonly what people
want.
This is all using what's built into Ubuntu. I haven't yet downloaded
any extra drivers from Dell's site since Ubuntu claims to have a
driver for the printer, and I'm pretty sure it was working in 19.04 (I
may still have a working 19.04 to check that, if it would help).
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
Uname: Linux 5.3.0-23-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
Date: Mon Nov 25 09:58:21 2019
InstallationDate: Installed on 2019-10-10 (45 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Beta amd64 (20190926.1)
Lpstat:
device for Brother_HL-3170CDW_series:
dnssd://Brother%20HL-3170CDW%20series._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af4251dee
device for [email protected]:
implicitclass://Dell_Printer_E310dw%40DELL316BAA.local/
MachineType: LENOVO 20QDCTO1WW
Papersize: letter
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/[email protected]',
'/etc/cups/ppd/Brother_HL-3170CDW_series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/[email protected]: Permission denied
grep: /etc/cups/ppd/Brother_HL-3170CDW_series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic
root=UUID=a5868be6-8495-47af-a190-9af5fdc9b419 ro
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/04/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: N2HET30W (1.13 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20QDCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias:
dmi:bvnLENOVO:bvrN2HET30W(1.13):bd07/04/2019:svnLENOVO:pn20QDCTO1WW:pvrThinkPadX1Carbon7th:rvnLENOVO:rn20QDCTO1WW:rvrSDK0J40700WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad X1 Carbon 7th
dmi.product.name: 20QDCTO1WW
dmi.product.sku: LENOVO_MT_20QD_BU_Think_FM_ThinkPad X1 Carbon 7th
dmi.product.version: ThinkPad X1 Carbon 7th
dmi.sys.vendor: LENOVO
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