** Changed in: alsa-driver (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1850702
Title:
[Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone
sound is faint and distorted (but works fine in Windows)
Status in alsa-driver package in Ubuntu:
Incomplete
Status in linux package in Ubuntu:
Incomplete
Bug description:
I can't get sound of my laptop (Samsung Notebook 7 Force) through the
headphone jack. The speakers work fine.
When I plug a headphone, I can hear the sound being played very
faintly. If I bump the volume to the maximum, that is. The sound is
very distorted, like a buzz effect being applied over it.
I noticed that if I delete /.config/pulse the distortion goes away,
but the sound remains very low. After some time, the buzzing effect
comes back.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: ubuntu-release-upgrader-core 1:19.10.15
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: KDE
Date: Wed Oct 30 16:03:41 2019
InstallationDate: Installed on 2019-10-29 (1 days ago)
InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: filipe 1294 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-29 (1 days ago)
InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic
root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
RelatedPackageVersions:
linux-restricted-modules-5.3.0-19-generic N/A
linux-backports-modules-5.3.0-19-generic N/A
linux-firmware 1.183.1
Tags: eoan
Uname: Linux 5.3.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: filipe 1294 F.... pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-29 (1 days ago)
InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic
root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
RelatedPackageVersions:
linux-restricted-modules-5.3.0-19-generic N/A
linux-backports-modules-5.3.0-19-generic N/A
linux-firmware 1.183.1
Tags: eoan
Uname: Linux 5.3.0-19-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/10/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P02REZ.040.190610.FL
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP760XBE-XW1BR
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:
dmi.product.family: Notebook 7 Series
dmi.product.name: 760XBE
dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ
dmi.product.version: P02REZ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
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