Thanks for the bug report. Next time the problem happens instead of killing gnome-shell with signal 9, please use:
kill -ABRT ... That should create a crash dump that is a snapshot of the freeze. Please then upload it using the following command: ubuntu-bug /var/crash/YOURFILE.crash Please be careful to not attach crash files to this bug report. Only use the 'ubuntu-bug' command. ---- Separately, I notice you have a number of extensions installed: '[email protected]' '[email protected]' '[email protected]' '[email protected]' '[email protected]' 'suspend-button@laserb' Please UNINSTALL all of them (don't just disable), then restart and tell us if the bug reoccurs. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1856596 Title: gnome-shell freezes and must be killed from console Status in gnome-shell package in Ubuntu: Incomplete Bug description: This has been happening more often recently. I can't point to any particular thing triggering it. I am hopeful some useful information will be contained in the debugging info. When this happens, everything on my screen freezes aside from the mouse cursor. I can use ctrl-alt-Fx to get to another TTY, log in, and at that point I have to kill -9 gnome-shell. When I do this, it seems to take several running processes (like Firefox, slack) with it, but not all of them. When I return to my X VT, gnome-shell restarts and some applications are felt running. I have no idea why. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: GNOME Date: Mon Dec 16 10:06:17 2019 DisplayManager: gdm3 ExecutablePath: /usr/bin/gnome-shell InstallationDate: Installed on 2019-12-03 (12 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1 SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1856596/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
