If the GUI is frozen but the mouse moves then this means it is the
gnome-shell process that has frozen or crashed. The mouse can still move
because that is done by Xorg.
...
Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921,
reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are
unable to process them as file attachments. It would also be a security
risk for yourself.
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1858332
Title:
entire UI froze ctrl + alt +f2 no response
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Entire system froze
only mouse moved
left click no response
right click no response
keyboard not responding
could not access terminal via ctrl + alt +f2 or ctrl + alt + sys rq
etc.
here's the video
https://www.youtube.com/watch?v=byaYLD9zyMU
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Jan 5 15:22:24 2020
DisplayManager: gdm3
InstallationDate: Installed on 2015-08-23 (1595 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to eoan on 2019-10-23 (74 days ago)
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1858332/+subscriptions
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