Please: 1. Check for any files in /var/crash/ and if found then follow these instructions:
https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment 2. Uninstall all of these extensions: '[email protected]', 'user-theme@gnome-shell- extensions.gcampax.github.com', '[email protected]', '[email protected]', '[email protected]', 'apps-menu@gnome-shell- extensions.gcampax.github.com', 'auto-move-windows@gnome-shell- extensions.gcampax.github.com', 'horizontal-workspaces@gnome-shell- extensions.gcampax.github.com', 'launch-new-instance@gnome-shell- extensions.gcampax.github.com', 'drive-menu@gnome-shell- extensions.gcampax.github.com', 'screenshot-window-sizer@gnome-shell- extensions.gcampax.github.com', '[email protected]', '[email protected]', '[email protected]', '[email protected]', '[email protected]', '[email protected]' We need to try uninstalling extensions because they are the cause of bugs so frequently. And they need to be uninstalled and not just disabled because a disabled extension can still interfere with the shell. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1867758 Title: Gnome shell froze completely Status in gnome-shell package in Ubuntu: Incomplete Bug description: Gnome shell froze completely and would not respond to any mouse clicks or keyboard action. The mouse did move, but that's about it. It stayed this way for ~15mins before I reset it and lost all my work. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: gnome-shell 3.34.1+git20191024-1ubuntu1~19.10.1 ProcVersionSignature: Ubuntu 5.3.0-40.32-generic 5.3.18 Uname: Linux 5.3.0-40-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.4 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Mar 17 11:51:50 2020 DisplayManager: lightdm EcryptfsInUse: Yes InstallationDate: Installed on 2017-02-15 (1126 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to eoan on 2020-02-15 (30 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1867758/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
