I'll unassign myself since I have no way to reproduce this right now.
We may yet group similar bugs with this one in future but generally it's
more helpful to deter people from doing that too soon. Otherwise when a
bug is declared fixed someone will pipe up and say it's not, when really
they've just subscribed to the wrong bug.
** Changed in: pulseaudio (Ubuntu)
Assignee: Daniel van Vugt (vanvugt) => (unassigned)
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https://bugs.launchpad.net/bugs/1866194
Title:
[Zoom USB audio on Dell Inspiron 7370] shows up in the sound output
options but the sound keeps being emitted from the internal laptop
speaker
Status in pulseaudio package in Ubuntu:
New
Bug description:
Ubuntu version: focal dev
Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
Device CID: 201704-25503
Steps to reproduce:
1. Go to Bluetooth settings panel
2. Pair a BT device
3. Make sure it's marked as Connected, and go to the Sound settings
4. Make sure it's the one selected as "Output device"
5. Click "Test"
-> the test sound outputs from the internal laptop speakers (NOK)
6. Select "Speakers - Built-in Audio" as Output device and click "Test"
-> the test sound outputs from the internal laptop speakers (OK)
7. Try to switch back to the BT device and click Test
-> same result as in step 5
Tested with 2 different BT devices (one headset and one speaker)
Attached are btmon logs captured during the procedure described above,
and pactl logs capture after step 7.
Up to this morning, it was harder to connect the BT device, but once
connected, the sound would output on it as expected. Now, the BT
connection seems to work better, but I can't output the sound to the
BT device...
I tried to reboot the device, and also to suspend/resume, but in each
case, the BT device can connect back, but the sound is still output
from the internal laptop speakers, even when the BT device is selected
in the Sound settings.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pieq 1566 F.... pulseaudio
/dev/snd/pcmC0D0c: pieq 1566 F...m pulseaudio
/dev/snd/pcmC0D0p: pieq 1566 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 5 22:15:50 2020
InstallationDate: Installed on 2020-01-17 (48 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7370
dmi.product.sku: 07E9
dmi.sys.vendor: Dell Inc.
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